Rachel C. Email & Phone Number

Bethesda, Maryland, United States

• Direct the development and implementation of program practices, policies, supporting tools, templates, and processes for NIH Business Systems (PMO) used to govern large-scale IT projects.
• Oversee the coordination and execution of PMO work, resource allocation, and scheduling in a challenging environment with evolving requirements and priorities.
• Track and evaluate the progress of assigned work for the purpose of promptly clearing obstacles and ensuring timely completion of stated… Show more
• Track and evaluate the progress of assigned work for the purpose of promptly clearing obstacles and ensuring timely completion of stated objectives.
• Generate detailed status and update reports for use by NBS Leadership and key stakeholders.
• Headed department-wide monthly meetings which consisted of conducting data calls, validating meeting submissions, and delivering presentations on program status with input from subject matter experts.

Bethesda, Maryland, United States

• Bridged communications and aligned objectives with project teams in support of federal and contracted project managers concerning governance and stage gate requirements.
• Safeguarded compliance with HHS Enterprise Life Cycle (EPLC) framework and NBS policies throughout the project from kickoff through stabilization and project closeout.
• Developed and instituted effective testing strategies and issue documentation frameworks for internal SharePoint tools testing.
• Provided… Show more
• Provided advisement for deliverables using a template framework customized for common project types to provide consistent project quality by recommending right-sized deliverable sets to include project charter.
• Served as primary liaison to the system integrator for critical internal IT projects, including SharePoint Cloud migration and the new ServiceNow platform.

Bethesda, Maryland, United States

• Reviewed, analyzed, and amended assigned program governance policies, procedures, and standard operation procedures to determine the need for new or improved business processes and documentation.
• Analyzed documentation and made recommendation to the NBS PMO with enhancements to current processes to mature the organization and realize operational efficiencies.
• Recommendations to the federal PMO were incorporated into the NBS Program.
• Created and maintained artifacts for… Show more
• Created and maintained artifacts for utilization in IT projects, such as standard templates for project charters, business case development, requirements traceability matrices, and SOPs.
• Adhered to established federal approval processes when implementing change. Show less

Chevy Chase, MD

• Provided support for large scale (800+) unit implementation of a mobile app for creating highly tailored checklists for workplace safety, documenting food handling procedures using HAACP control points, and producing.
• Acted as the first point of contact for a European partner, development team, and the client.
• Implemented stand-up processes to enhance team communication, designed a help desk workflow to outsource Tier 1 support, and formulated work tracking tools to… Show more
• Implemented stand-up processes to enhance team communication, designed a help desk workflow to outsource Tier 1 support, and formulated work tracking tools to provide visibility for stakeholders. Show less

Greater Seattle Area

• Presided over the full project lifecycle which included business case development, requirements gathering, scheduling, and budgeting.
• Monitored the project throughout execution, risk management, stakeholder communication, and the transition to operations.
• Deployed software upgrades for Kronos Workforce Ready, Office 365, Revel POS, and FareHarbor and directed a network infrastructure refresh.

Greater Seattle Area

• Established a comprehensive training plan to reduce onboarding time, decrease training costs, and lower attrition rates among new hires.
• Identified and addressed training gaps, ensured training expectations were met, detected pain points, and produced train-the-trainer materials.
• Assessed new hires to inform decision making in hiring that resulted in improved retention and promotion rates.

Greater Seattle Area

• Ideated, developed, and implemented a tablet-based inventory system for use aboard boats, increasing inventory efficiency and cutting time to order supplies by 50%.

Greater Seattle Area

• Underwater Sports - Seattle 5/2010-12/2010Seattle, WASales AssociateUnderwater Sports is a locally based chain with seven locations around Puget Sound. I worked at the flagship store/warehouse location in.
• Counseling customers to match their needs with scuba equipment.
• Preparing weekly deliveries to the satellite stores including pulling orders and documenting transfers.
• Shipping out repairs.
• Receiving orders.

St. Thomas, USVI

• St. Thomas Diving Club 2/2007-2/2010St. Thomas, USVIPADI Instructor/Shop ManagerSt. Thomas Diving Club is a retail and dive operation on the property of Bolongo Bay Beach Resort offering two trips daily in addition to.
• Conducting scuba programs in accordance with PADI procedures and practices
• Conducting open water referral dives in accordance with the Universal… Show more St. Thomas Diving Club 2/2007-2/2010St. Thomas, USVIPADI Instructor/Shop ManagerSt. Thomas Diving Club is a retail and dive operation on.
• Conducting open water referral dives in accordance with the Universal Referral program
• Answering phone and e-mail inquiries
• Managing reservations

St. Thomas, USVI

• Bolongo Bay Beach Resort 5/2007-1/2008St. Thomas, USVICatering and Special Events ManagerBolongo Bay Beach Resort is a family owned property located on the south side of St. Thomas in operation for over 30 years. It.
• Answering phone and e-mail inquiries
• Designing and executing events on behalf of our clients that ranged in scale from small birthday parties to large corporate events… Show more Bolongo Bay Beach Resort 5/2007-1/2008St. Thomas, USVICatering and Special.
• Designing and executing events on behalf of our clients that ranged in scale from small birthday parties to large corporate events including small corporate events, family gatherings, seminars and weddings.
• Collecting deposits and final payment on schedule
• Writing and securing event contracts

Turks And Caicos Islands

• Ocean Vibes Scuba and Watersports 10/2006-1/2007Providenciales, Turks and CaicosOperations ManagerOcean Vibes runs daily scuba trips in addition to private charters, excursions and parasailing.Duties Include:
• Answering phone and e-mail inquiries
• Managing reservations
• Scheduling the fleet of five boats and ten employees over three locations
• Assuring that each boat is prepared for the days planned itinerary
• Writing weekly staff schedules

Cudjoe Key, Florida

• Wreckreation Charters 6/2005-10/2006Cudjoe Key, FloridaOwner/OperatorWreckreation Charters was a dive charter boat operating in the Florida Keys taking scuba divers and snorkelers to Looe Key Reef, the USS.
• Creating, maintaining, and distributing all marketing materials including the website and collateral.
• Booking, securing deposits and confirming passengers.
• Preparing… Show more Wreckreation Charters 6/2005-10/2006Cudjoe Key, FloridaOwner/OperatorWreckreation Charters was a dive charter boat operating in the Florida Keys taking scuba divers and snorkelers to Looe Key Reef.
• Preparing the boat and all necessary equipment each day for the scheduled trips.
• Leading dives and conducting training as required.

Ramrod Key, Florida

• Wreckreation Charters 6/2005-10/2006Cudjoe Key, FloridaOwner/OperatorWreckreation Charters was a dive charter boat operating in the Florida Keys taking scuba divers and snorkelers to Looe Key Reef, the USS.
• Creating, maintaining, and distributing all marketing materials including the website and collateral.
• Booking, securing deposits and confirming passengers.
• Preparing… Show more Wreckreation Charters 6/2005-10/2006Cudjoe Key, FloridaOwner/OperatorWreckreation Charters was a dive charter boat operating in the Florida Keys taking scuba divers and snorkelers to Looe Key Reef.
• Preparing the boat and all necessary equipment each day for the scheduled trips.
• Leading dives and conducting training as required.

Bachelor Of Arts (B.A.) Cum Laude With Honors, Anthropology, 3.74

Activities and Societies: Lambda Alpha Who's Who of American College Students 2000 Anthropology Student of the Year 2001

Project Management

Bachelor Of Arts - Ba, Anthropology, Cum Laude With Honors