Rachel C. Email & Phone Number

Bethesda, Maryland, United States

• Direct the development and implementation of program practices, policies, supporting tools, templates, and processes for NIH Business Systems (PMO) used to govern large-scale IT projects. • Oversee the coordination and execution of PMO work, resource allocation, and scheduling in a challenging environment with evolving requirements and priorities.• Track and evaluate the progress of assigned work for the purpose of promptly clearing obstacles and ensuring timely completion of stated… Show more • Direct the development and implementation of program practices, policies, supporting tools, templates, and processes for NIH Business Systems (PMO) used to govern large-scale IT projects. • Oversee the coordination and execution of PMO work, resource allocation, and scheduling in a challenging environment with evolving requirements and priorities.• Track and evaluate the progress of assigned work for the purpose of promptly clearing obstacles and ensuring timely completion of stated objectives.• Generate detailed status and update reports for use by NBS Leadership and key stakeholders.• Headed department-wide monthly meetings which consisted of conducting data calls, validating meeting submissions, and delivering presentations on program status with input from subject matter experts.• Oversaw discussions regarding program and projects risks and led an impact and collaboration call with operations and maintenance, project teams, and NBS Leadership. • Facilitate regular check-in meetings with staff to encourage open communication and provide ongoing feedback on job performance, goals, and objectives.• Participate actively in program meetings and guide team members in their interactions with contractors and federal employees.• Address and resolve any issues and provide additional clarification in the case of unclear objectives or requirements, such as rejected approvals which required a new technical solution to represent the current process without changes.• Examine, evaluate, and approve expense reimbursements, leave requests, and time sheets for all employees under the NBS contract.• Maintain ownership of all duties assigned to the PMO Points-of-Contact and Organizational Change. Show less

Bethesda, Maryland, United States

• Bridged communications and aligned objectives with project teams in support of federal and contracted project managers concerning governance and stage gate requirements.• Safeguarded compliance with HHS Enterprise Life Cycle (EPLC) framework and NBS policies throughout the project from kickoff through stabilization and project closeout. • Developed and instituted effective testing strategies and issue documentation frameworks for internal SharePoint tools testing. • Provided… Show more • Bridged communications and aligned objectives with project teams in support of federal and contracted project managers concerning governance and stage gate requirements.• Safeguarded compliance with HHS Enterprise Life Cycle (EPLC) framework and NBS policies throughout the project from kickoff through stabilization and project closeout. • Developed and instituted effective testing strategies and issue documentation frameworks for internal SharePoint tools testing. • Provided advisement for deliverables using a template framework customized for common project types to provide consistent project quality by recommending right-sized deliverable sets to include project charter, business case, technical documents, change management, and test planning and execution.• Served as primary liaison to the system integrator for critical internal IT projects, including SharePoint Cloud migration and the new ServiceNow platform.• Created user training materials using Articulate 360 and Articulate Rise to support implementation of a new Change Control process in ServiceNow. Show less

Bethesda, Maryland, United States

• Reviewed, analyzed, and amended assigned program governance policies, procedures, and standard operation procedures to determine the need for new or improved business processes and documentation.• Analyzed documentation and made recommendation to the NBS PMO with enhancements to current processes to mature the organization and realize operational efficiencies.• Recommendations to the federal PMO were incorporated into the NBS Program.• Created and maintained artifacts for… Show more • Reviewed, analyzed, and amended assigned program governance policies, procedures, and standard operation procedures to determine the need for new or improved business processes and documentation.• Analyzed documentation and made recommendation to the NBS PMO with enhancements to current processes to mature the organization and realize operational efficiencies.• Recommendations to the federal PMO were incorporated into the NBS Program.• Created and maintained artifacts for utilization in IT projects, such as standard templates for project charters, business case development, requirements traceability matrices, and SOPs. • Adhered to established federal approval processes when implementing change. Show less

Chevy Chase, Md

• Provided support for large scale (800+) unit implementation of a mobile app for creating highly tailored checklists for workplace safety, documenting food handling procedures using HAACP control points, and producing reporting tools.• Acted as the first point of contact for a European partner, development team, and the client.• Implemented stand-up processes to enhance team communication, designed a help desk workflow to outsource Tier 1 support, and formulated work tracking tools to… Show more • Provided support for large scale (800+) unit implementation of a mobile app for creating highly tailored checklists for workplace safety, documenting food handling procedures using HAACP control points, and producing reporting tools.• Acted as the first point of contact for a European partner, development team, and the client.• Implemented stand-up processes to enhance team communication, designed a help desk workflow to outsource Tier 1 support, and formulated work tracking tools to provide visibility for stakeholders. Show less

Greater Seattle Area

• Presided over the full project lifecycle which included business case development, requirements gathering, scheduling, and budgeting.• Monitored the project throughout execution, risk management, stakeholder communication, and the transition to operations.• Deployed software upgrades for Kronos Workforce Ready, Office 365, Revel POS, and FareHarbor and directed a network infrastructure refresh.

Greater Seattle Area

• Established a comprehensive training plan to reduce onboarding time, decrease training costs, and lower attrition rates among new hires.• Identified and addressed training gaps, ensured training expectations were met, detected pain points, and produced train-the-trainer materials.• Assessed new hires to inform decision making in hiring that resulted in improved retention and promotion rates.

Greater Seattle Area

• Ideated, developed, and implemented a tablet-based inventory system for use aboard boats, increasing inventory efficiency and cutting time to order supplies by 50%.

Greater Seattle Area

Underwater Sports - Seattle 5/2010-12/2010Seattle, WASales AssociateUnderwater Sports is a locally based chain with seven locations around Puget Sound. I worked at the flagship store/warehouse location in Seattle.Duties Include:• Counseling customers to match their needs with scuba equipment.• Preparing weekly deliveries to the satellite stores including pulling orders and documenting transfers.• Shipping out repairs.• Receiving orders.

St. Thomas, Usvi

St. Thomas Diving Club 2/2007-2/2010St. Thomas, USVIPADI Instructor/Shop ManagerSt. Thomas Diving Club is a retail and dive operation on the property of Bolongo Bay Beach Resort offering two trips daily in addition to regular night dives to sites in the vicinity of St. Thomas and St. John. Duties Include:• Conducting scuba programs in accordance with PADI procedures and practices• Conducting open water referral dives in accordance with the Universal… Show more St. Thomas Diving Club 2/2007-2/2010St. Thomas, USVIPADI Instructor/Shop ManagerSt. Thomas Diving Club is a retail and dive operation on the property of Bolongo Bay Beach Resort offering two trips daily in addition to regular night dives to sites in the vicinity of St. Thomas and St. John. Duties Include:• Conducting scuba programs in accordance with PADI procedures and practices• Conducting open water referral dives in accordance with the Universal Referral program• Answering phone and e-mail inquiries• Managing reservations• Writing weekly staff schedules• Managing inventory including monthly counts, ordering, stocking, and storage• Taking responsibility, as shop liason, for the Marine Vocational Program which worked with local Explorer Scouts to introduce them to scuba in addition to other water based activities.• On my own initiative, designed and maintained the shop’s website. Show less

St. Thomas, Usvi

Bolongo Bay Beach Resort 5/2007-1/2008St. Thomas, USVICatering and Special Events ManagerBolongo Bay Beach Resort is a family owned property located on the south side of St. Thomas in operation for over 30 years. It has 75 rooms, two restaurants and ample beach space.Duties Include:• Answering phone and e-mail inquiries• Designing and executing events on behalf of our clients that ranged in scale from small birthday parties to large corporate events… Show more Bolongo Bay Beach Resort 5/2007-1/2008St. Thomas, USVICatering and Special Events ManagerBolongo Bay Beach Resort is a family owned property located on the south side of St. Thomas in operation for over 30 years. It has 75 rooms, two restaurants and ample beach space.Duties Include:• Answering phone and e-mail inquiries• Designing and executing events on behalf of our clients that ranged in scale from small birthday parties to large corporate events including small corporate events, family gatherings, seminars and weddings.• Collecting deposits and final payment on schedule• Writing and securing event contracts• Writing the catering menu Show less

Turks And Caicos Islands

Ocean Vibes Scuba and Watersports 10/2006-1/2007Providenciales, Turks and CaicosOperations ManagerOcean Vibes runs daily scuba trips in addition to private charters, excursions and parasailing.Duties Include:• Answering phone and e-mail inquiries• Managing reservations• Scheduling the fleet of five boats and ten employees over three locations• Assuring that each boat is prepared for the days planned itinerary• Writing weekly staff schedules•… Show more Ocean Vibes Scuba and Watersports 10/2006-1/2007Providenciales, Turks and CaicosOperations ManagerOcean Vibes runs daily scuba trips in addition to private charters, excursions and parasailing.Duties Include:• Answering phone and e-mail inquiries• Managing reservations• Scheduling the fleet of five boats and ten employees over three locations• Assuring that each boat is prepared for the days planned itinerary• Writing weekly staff schedules• Independently designed a QuickBooks database to account for all expenses and income• Initiated the use of forms to properly monitor boat operations Show less

Cudjoe Key, Florida

Wreckreation Charters 6/2005-10/2006Cudjoe Key, FloridaOwner/OperatorWreckreation Charters was a dive charter boat operating in the Florida Keys taking scuba divers and snorkelers to Looe Key Reef, the USS Wilkes-Barre, the Adolphus Busch, Jr. and other local reefs.Duties Include:• Creating, maintaining, and distributing all marketing materials including the website and collateral.• Booking, securing deposits and confirming passengers.• Preparing… Show more Wreckreation Charters 6/2005-10/2006Cudjoe Key, FloridaOwner/OperatorWreckreation Charters was a dive charter boat operating in the Florida Keys taking scuba divers and snorkelers to Looe Key Reef, the USS Wilkes-Barre, the Adolphus Busch, Jr. and other local reefs.Duties Include:• Creating, maintaining, and distributing all marketing materials including the website and collateral.• Booking, securing deposits and confirming passengers.• Preparing the boat and all necessary equipment each day for the scheduled trips.• Leading dives and conducting training as required.• Keeping accounting records to ensure profitability. Show less

Ramrod Key, Florida

Wreckreation Charters 6/2005-10/2006Cudjoe Key, FloridaOwner/OperatorWreckreation Charters was a dive charter boat operating in the Florida Keys taking scuba divers and snorkelers to Looe Key Reef, the USS Wilkes-Barre, the Adolphus Busch, Jr. and other local reefs.Duties Include:• Creating, maintaining, and distributing all marketing materials including the website and collateral.• Booking, securing deposits and confirming passengers.• Preparing… Show more Wreckreation Charters 6/2005-10/2006Cudjoe Key, FloridaOwner/OperatorWreckreation Charters was a dive charter boat operating in the Florida Keys taking scuba divers and snorkelers to Looe Key Reef, the USS Wilkes-Barre, the Adolphus Busch, Jr. and other local reefs.Duties Include:• Creating, maintaining, and distributing all marketing materials including the website and collateral.• Booking, securing deposits and confirming passengers.• Preparing the boat and all necessary equipment each day for the scheduled trips.• Leading dives and conducting training as required.• Keeping accounting records to ensure profitability. Looe Key Reef Resort and Dive Center 4/2004-6/2005Ramrod Key, FloridaDivemaster (4/2004-9/2004) and Bar Manager (9/2004-6/2005)Looe Key Reef Resort and Dive Center is a complex including a hotel, bar/restaurant, and dive center operating in the Florida Keys for over 25 years.Bar Manager Duties Include:• Designing and maintaining inventory control procedures• Ordering, receiving and storing product• Writing staff schedules• Designing and supervising cash handling procedures• Tracking and reporting sales and costs Show less

Bachelor Of Arts (B.A.) Cum Laude With Honors, Anthropology, 3.74

Activities and Societies: Lambda Alpha Who's Who of American College Students 2000 Anthropology Student of the Year 2001

Project Management

Bachelor Of Arts - Ba, Anthropology, Cum Laude With Honors