Rachel Vo Email & Phone Number

Plano, Texas, United States

- Strategically calculate GAP settlements by meticulously analyzing borrowers’ payment history, vehicle valuations, and diverse financial products- Conduct comprehensive assessments of previous settlements, payments, and penalties to determine coverage under the GAP Waiver, ensuring optimal outcomes- Facilitate seamless communication among borrowers, lenders, and insurance providers to gather and verify essential information, maintaining stringent timelines efficiently- Oversee a high-volume workload, adeptly balancing claims processing and payment disbursement while delivering clear, concise breakdowns and regular status updates to stakeholders- Actively collaborate with customer service representatives, promptly addressing requests and tasks to enhance overall operational efficiency and client satisfaction

Plano, Texas, United States

John Kraft State Farm Agency

Richardson, Texas, United States

- Provide compassionate customer service to 15-30 insureds, claimants, insurance agents, repair facilities, rental vendors, etc. per day- Communicate policy information, claim processes, and timelines via effective outbound calling to ensure customer retention- Process administrative tasks, including making payments, liability investigation, fraud prevention, and towing arrangements