Fulfil operational, financial, and business objectives through elaborate monitoring of administrative and customer services team and maximizing client satisfaction. Act as an intermediary for the company during seminars and exhibitions and deliver presentations to ascertain accurate representation of business. Attain customer satisfaction by acknowledging clients’ needs and providing robust solutions. Create and implement marketing strategies, including television advertisements to maximise brand awareness of the company. Conduct key account assessment of local and national businesses on a regular basis. Administer customer complaints via team collaboration while de-escalating grievous situations utilising guidelines to uphold brand reputation. Regulate employee performance, explore advancement prospects, execute one-on-one and team meetings, and manage team structures to attain functional efficiency.

Hands on manager that analysis, revises and implements administration and claims operations so GGFi can continue providing the best customer experience.Manage all aspects of the claims process for claims within an agreed Authorised delegation.Review and train team members on the company's customer service procedures to build great rapport with potential members and maintain a high level of customer retention for our existing members.Conduct training sessions for new members. Identify opportunities to cross sell products.Assist with marketing projects for various social media.Bespoke admin system management - Spec and communicate with IT company on changes and/or issues with IT systemTeam Management - Recruitment, training, mentoring

Provided empathetic customer service given while investigating cases which allowed a fair decision to be made.Engaged in pilot programs for new procedures to keep in line with changes to legislation.Trained and mentored new Customer Service Officer including providing feedback on decisions made.

Assisted one of the Account Executives and the Office Manager with all administration and policy processing.Customer management on day to day queries.Prepared presentations for customer visits and trades conferences.Managed diaries and booked travel.

Manage Travel insurance accounts Australia wide. Conduct regular product presentations to clients potential customers. Set up processes as the business grew from a staff of 1 being myself to 9 at the point of leaving this position.