Rachel Danso Email & Phone Number

Greater Accra Region, Ghana

Accra, Greater Accra Region, Ghana

•Spearheaded the reception desk, ensuring a warm and professional welcome for at least 15 visitors, clients and colleagues daily, maintaining a positive image for the organization.•Effectively managed and coordinated all incoming and outgoing communications, including phone calls, emails and appointments, to ensure seamless connectivity and scheduling for staff and management.•Accurately documented and maintained up-to-date records of daily activities, including visitor logs, meeting schedules, and other important events, ensuring efficient data management and easy access to information.

Greater Accra Region, Ghana

•Offered administrative assistance by efficiently managing filing systems, performing data entry tasks, and preparing documents to enhance the customer experience.•Provided exceptional customer service by promptly and accurately responding to over 15 inquiries daily, via phone and email, effectively resolving customer concerns and questions in a timely and professional manner•Played a key role in planning and executing events, meetings, and conferences, ensuring customers receive tailored experiences that align with their needs and expectations

Suhum, Eastern Region, Ghana

•Utilized excellent communication skills to effectively address at least 70 customer inquiries and concerns daily•Demonstrated strong problem-solving skills to resolve at least 20 customer complaints and issues daily•Consistently met or exceeded sales targets by 6 - 10% through effective customer engagement and product knowledge