Rachel Deeb Email & Phone Number

Columbia Station, Ohio, Us

Cleveland, Oh, Us

- Respond to Field Associates inquiries text-based and verbal in the manner established by department expectations ensuring pertinent details are documented in ServiceNow Cases - Utilize of a variety of SAP/CRM software tools to properly support Field Associates with their inquiries - Demonstrate excellent written and verbal communication skills while interacting with a diverse population and a wide variety of personalities - Manage internal communication and knowledge resources related to all assigned accounts- Develop risk mitigation pathways for chains

Avon, Oh, Us

- Coordinated all the marketing activities as well as the initiatives of the organization.- Helped to conduct market research, carry out promotional campaigns, identify target audiences, and evaluate current trends.- Lead company initiatives with VP of marketing concerning branding and all digital content pushed out at a corporate, local, and national level.- Executed social media campaigns using designated tools to create targeted offers that lead to higher online satisfaction and revenue intent.- Troubleshooted digital, social media, and review issues with digital media buyer and digital support vendors.

- Handled scheduling and follow-ups for Internet leads and new clients, creating a standardized system for tracking appointments and managing basic information.- Addressed inquiries by email and phone, demonstrating knowledge of Chevrolet product lines, services, and company policies.- Identified client needs and proposed solutions with softwares such as CDK, eLeads, and Global Connect.

Cleveland, Oh, Us

- Executed best practices strategies by forwarding customer complaints to departments for investigation and response, saving in expenses and resolving issues that were presented in a timely manner.- Redesigned daily operations to streamline vendor relations, contractor communication, and staff remote access.- Responded to customer requests via phone and email, building rapport with clients and maintaining top customer satisfaction with friendly demeanor.- Raised overall revenue, including outperforming sales objectives, by effectively marketing products and services to loyal customers over the phone.

Minneapolis, Mn, Us

- Cultivated long-term relationships with clients, vendors, and community partners to increase overall revenue.- Tracked campaigns during daily meetings to adjust strategies and improve performance.- Forecasted sales and cost projections for all products and services to verify profitability and boost overall revenue.- Communicated with marketing associates on plans and accomplishments to ensure senior management objectives are consistently met.

Cleveland, Ohio, Us

- Coordinated with Stark Enterprises and retailer partners on promotional plans that led to an expedited growth in sales.- Drove website traffic and sales growth through selection of key target audience to develop most engaging social media and print advertising.- Presented reports on web traffic trends, new potential client segments, and competitor insights to help develop most creative strategies.- Collaborated with designers and editorial staff on print and digital marketing materials that enhanced brand recognition and yielded overall more customer engagement.

Bachelor'S Degree, Applied Communications

Digital Design