• Directs, mentors, and leads a team of 215 team members and 21 direct reports, establishing and implementing KPIs, driving annual sales.• Drives complex, operational, and strategic initiatives to rebuild culture and talent development initiatives resulting in increased employee retention and improved customer satisfaction. • Identifies and executes product and go-to-market strategies, growing top line sales by 15%+. • Partners with cross-functional teams, driving change management… Show more • Directs, mentors, and leads a team of 215 team members and 21 direct reports, establishing and implementing KPIs, driving annual sales.• Drives complex, operational, and strategic initiatives to rebuild culture and talent development initiatives resulting in increased employee retention and improved customer satisfaction. • Identifies and executes product and go-to-market strategies, growing top line sales by 15%+. • Partners with cross-functional teams, driving change management opportunities resulting in balancing competing priorities while providing direction, delegation, and removal of obstacles to achieve deadlines.• Serves as Co-Chair for Pride @ Apple AMR West focused on yearly strategic planning while collaborating across 6 market teams in 24 states with 2500 members.• Reduce expenses through controlled supply management, recognition budgets and operational expenses, and preservation and maintenance budget. Show less

• Hired, managed, and trained a team of 172 team members and 15 direct reports across 2 locations, driving annual sales +9% YOY.• Drove significant improvement in operational KPIs through Coach and Floor Leadership focusing on prioritization and engagement. • Fostered a culture of performance through coaching and accountability, moving from 38th to 3 through coaching conversations, team development, and feedback.• Partnered with cross-functional teams to identify strategic… Show more • Hired, managed, and trained a team of 172 team members and 15 direct reports across 2 locations, driving annual sales +9% YOY.• Drove significant improvement in operational KPIs through Coach and Floor Leadership focusing on prioritization and engagement. • Fostered a culture of performance through coaching and accountability, moving from 38th to 3 through coaching conversations, team development, and feedback.• Partnered with cross-functional teams to identify strategic opportunities and deliver on key cross-functional initiatives.• Designed roadmap for strategic direction, normalizing store through multiple customer journey changes, ensuring customer satisfaction, meeting goals and KPIs and safety protocols under CDC direction.• Built and nurtured relationships, improving employee retention by 25%+ and customer satisfaction by 31%+. Show less

• Hired, managed, and trained a team of 235 team members and 18 direct reports, driving annual sales.• Drove complex, operational, and strategic initiatives to rebuild culture and talent development initiatives resulting in increased employee retention and improved customer satisfaction. • Partners with cross-functional teams, driving change management opportunities resulting in balancing competing priorities while providing direction, delegation, and removal of obstacles to achieve… Show more • Hired, managed, and trained a team of 235 team members and 18 direct reports, driving annual sales.• Drove complex, operational, and strategic initiatives to rebuild culture and talent development initiatives resulting in increased employee retention and improved customer satisfaction. • Partners with cross-functional teams, driving change management opportunities resulting in balancing competing priorities while providing direction, delegation, and removal of obstacles to achieve deadlines.• Serves as Co-Chair for Pride @ Apple AMR West focused on yearly strategic planning while collaborating across 6 market teams in 24 states with 2500 members.• Reduce expenses through controlled supply management, recognition budgets and operational expenses, and preservation and maintenance budget. Show less

• Oversaw a team of 128 team members and 12 direct reports, driving operational changes to grow annual sales.• Increased annual sales by 32%, achieving first ever Ovation Award in Shopping (Q1 2020), through coaching conversations, team development, and feedback.• Collaborated with senior business partners to support rollout processes, focusing on operational efficiencies resulting in successful launch of new initiatives and projects.• Provides program support for ad-hoc projects… Show more • Oversaw a team of 128 team members and 12 direct reports, driving operational changes to grow annual sales.• Increased annual sales by 32%, achieving first ever Ovation Award in Shopping (Q1 2020), through coaching conversations, team development, and feedback.• Collaborated with senior business partners to support rollout processes, focusing on operational efficiencies resulting in successful launch of new initiatives and projects.• Provides program support for ad-hoc projects, ensuring continuous improvements, driving change.• Served on Apple Mentorship Program centered on advising, guiding and inspiring others in their journey resulting in mentorship and guidance of employees to pursue leadership opportunities. Show less

• Collaborated with leadership team to develop strategic plans, improving processes for SMB and business customer engagement, driving sales and KPI’s, inventory control, and reduction in overall shrink, launch and new product rollout and management.• Served as subject matter expert and project manager for Global Store Support team focusing on retail systems, scheduling and operations. • Spearheaded launch strategies, Camp, Today at Apple Programming, new customer service, and shopping… Show more • Collaborated with leadership team to develop strategic plans, improving processes for SMB and business customer engagement, driving sales and KPI’s, inventory control, and reduction in overall shrink, launch and new product rollout and management.• Served as subject matter expert and project manager for Global Store Support team focusing on retail systems, scheduling and operations. • Spearheaded launch strategies, Camp, Today at Apple Programming, new customer service, and shopping initiatives to supply ordering for AMR resulting in successful management of projects and rollouts across the US. • Led 30+ product launches, initiatives, and pilots, ensuring successful resource management and customer satisfaction while driving continuous growth. • Built and nurtured relationships with internal and external stakeholders, ensuring continuity of information and driving employee engagement. Show less

• Drove team development and succession planning, promoting 12+ experts while ensuring proper resource management. • Provided project oversight and functional direction for project teams and stakeholders throughout project lifecycle, supporting tools and systems used to drive customer experience and customer management through CRM and Concierge.• Executed implementation plans for scheduling and resource planning initiatives resulting in increasing effectiveness of scheduling tools… Show more • Drove team development and succession planning, promoting 12+ experts while ensuring proper resource management. • Provided project oversight and functional direction for project teams and stakeholders throughout project lifecycle, supporting tools and systems used to drive customer experience and customer management through CRM and Concierge.• Executed implementation plans for scheduling and resource planning initiatives resulting in increasing effectiveness of scheduling tools across the globe as well as soliciting feedback.• Created seamless customer journeys, improving overall customer satisfaction by 33%+. Show less