Rachel Diaz Email and Phone Number

*Review and manage all patient concerns for the Renown Health integrated health system, as regulated by CMS guidelines*Facilitate conversations and resolutions between patients, family members, and clinical staff*Coordinate reviews of patient concerns by collaborating cross-functionally with other departments, including Quality, Risk Management, and clinical leadership teams*Ensure timely responses from clinical leadership and establish clear timelines for resolution *Manage and facilitate the interdisciplinary Grievance Committee to evaluate and establish appropriate resolution processes *Complete monthly audits to ensure all patient complaints have been thoroughly reviewed*Write resolution letters in response to patients, as regulated by CMS guidelines*Demonstrate appropriate management of patient concerns to State regulation agencies

As an HR Coordinator, I am the primary contact for all new Disneyland Resort employees. I am responsible for scheduling all required appointments (drug testing, physical examinations, classroom training, etc), as well as holding the employees accountable for attending. Through daily audits as well as constant employee communication, our team has helped significantly minimize the amount of fall out that employees experience, allowing us to meet the hiring demands of the resort more efficiently. My previous positions grew my passion for training and development of internal documents, and when I joined the HR Coordinator team, I was able to identify gaps in their documentation process. I initiated and created new documentation for all HR Coordinator tasks, as well as created an internal web page to house all information needed for our daily operations. These documents have have been used to streamline tasks at both the Disneyland Resort and Walt Disney World, as well as ensure more consistency in training of new HR Coordinators and accuracy of our daily work. I have also assisted in bringing our internal transfer process from analog to digital platforms, allowing employees throughout the resort to more easily access potential internal career opportunities.

As a Daily Operation Scheduler, I was responsible for supporting, prioritizing, and organizing the daily labor operation and schedule of all Disneyland Resort Guest Service employees. I was the first person to view the labor impacts for each day and was responsible for researching and providing solutions often before the operating day began. Under urgent circumstances, I would provide immediate solutions and support to the labor operation by facilitating communication between management and staff. I would also be in constant collaboration with area leadership to determine their staffing needs. I demonstrated daily flexibility, not only with coordinating labor needs, but also an extremely varied personal schedule.

Guest Service at the Disneyland Resort was an extremely varied position, giving me the opportunity to expand and refine my skills in several different areas. As a Guest Service Trainer, I was responsible for onboarding and training new Guest Service employees, using an eleven day training schedule that I assisted in creating, designing, and implementing. I also had the opportunity to train and asses new Guest Service trainers. I would ensure that all trainers provided a consistent and positive training experience to new employees and would often assist trainers in finding unique teaching solutions. As a Guest Service Representative, I was the face of world renowned Disney service standards. I would provide immediate solutions for major guest concerns as well as asses and distribute all resort disability services. This position also gave me the incredible opportunity to interact with guests that might never have the health or resources to visit the resort again. I was in the position to create magical Disney moments and give lasting memories to families. I also had the opportunity to host VIP private tours at the resort. This position required extreme knowledge of the resort, flexibility, immediate decision making, and attentiveness to guests’ needs throughout their day. This was a very unique position, as every VIP tour and guest was an entirely different experience. You can find additional information regarding VIP private tours linked below.

Working as a Character Host was my first position with the Walt Disney Company. I had the wonderful opportunity to spend every day watching children meet their favorite princess, superhero, or even Mickey Mouse himself. I was responsible for assisting in facilitating these memorable moments by ensuring the performers safety, both amongst guests and by ending each interaction in a timely manner. I would assist the performer in storytelling and maintaining constant character integrity. It was a perfect introductory position to the unique experiences that the Walt Disney Company gives its guests and employees every single day.

My parents have owned Log Cabin Cafe since 1981, allowing me to grow up in the restaurant industry. Growing up in this industry gave me invaluable skills that continue to assist me in my career growth. I hostessed, waitressed, and managed the business as I was growing up. I learned the importance of and my love for high quality customer service, as well as employee negotiations. This business was truly my foundation in helping me understand the types of careers I wanted to pursue.