Rachel E. Wackerbarth Email & Phone Number

Granby, Connecticut, United States

Complies with Westfield Bank's customer service standards. Relays knowledge of bank products to all potential customers while assisting with other banking needs. Independent performance of all transactions, as well as maintaining cash drawer, and balancing at the end of the day. Completes balancing of ATMs, cash recyclers, coin machines, and vaults. Follows regulatory policies, and procedures while completing forms as needed. Knowledge of Microsoft, Excel, and other banking networks. Provided coverage for other branch locations as needed under Branch Administration. Adapted, and adjusted to all different clients, management, and colleagues. Coordinated my own hours appropriately between branch locations. Recommended strategic, and helpful suggestions that are currently in use to help provide more efficient coverage. Assists in supervising by allocating, and coordinating the workflow. Guiding, and advising subordinates in the more complex phases of their work, while training new hires. Help ensure operational excellence. Monitors cash limits, and orders. Performs monthly audits, as well as cash drawer audits. Cross-trained to assist with opening new consumer, and business accounts. Performs account, and person maintenance as needed. Obtained NMLS to take Home Equity Loans, and Line applications, and Personal Line of Credit applications.

Granville, Massachusetts, United States

Responsible for overseeing the daily operations of the store, keeping record of sales, lottery, and balancing cash drawer at the end of the day. Handled phone calls for orders, and customer inquiries. Maintained a clean, and well-organized store. Received, and verified inventory shipments. Maintained proper inventory levels, and ensured stocking. Assisted with opening procedures, and closing procedures of the store.

Holyoke, Massachusetts, United States

Responsible for assisting customers with product suggestions, location, availability, pricing, returns, and sales items. Responsible for setting up displays, stocking shelves, answering phone inquiries, and cashiering. Assisted with opening, and closing store. Took on additional duties as needed.