Rachel Eiting Email & Phone Number

San Diego, Ca, Us

Monett, Missouri, Us

In this position, I am responsible for taking a legacy application written in AngularJS and rewriting it in Vue. This project includes integrating AngularJS and Vue, writing reusable components in Vue, and rewriting all pages in Vue.

Birmingham, Alabama, Us

● Chosen as assistant to team lead - checking and approving code, writing more dicult code, and being available as needed for other developers● Trained and mentored junior developers● Met with supervisor to develop and implement a learning plan for juniordevelopers● Advocated for and taught team members how to test using react testinglibrary and Jest● Advocated for and implemented many accessibility improvements● Collaborated with the back end and helped design data structures● Created reusable components in React that were used throughout code

Birmingham, Alabama, Us

Chosen to work on new team to completely rewrite the digital account opening process in React and Redux.New application received ‘Leader’ ranking as one of the top three financial institutions from Javelin Strategy and Research in digital account opening for 2019.Created tests using Enzyme, react testing library, and Jest.Created a better user experience through the streamlined account opening process.Created new pages for the account opening process, including all logic and style.Responsible for resolving all production issues when on call. Created reusable React components that are used throughout the application.Created unit tests for all code written, keeping code coverage at an average 90% of the application. Refactored state management from Redux to MobX.Performed code reviews and peer programming on an Agile team.

Birmingham, Alabama, Us

Implemented front end changes using HTML, CSS, and JQuery. Resolved accessibility issues in front end code. Completed basic database queries on SQL server databases. Developed a new solution that connected to an external API to upgrade the customer experience by providing the option to make payments online.Created a more user-friendly experience on regions.com by writing maintainable, testable code to upgrade existing software. Responsible for resolving all production issues when on call. Collaborated with other team members daily to determine solutions. Performed code peer reviews on an Agile team.

Birmingham, Alabama, Us

• Design and execute accurate, engaging communications for over 1,000 associates including call center leadership.• Prepare detailed training plans for new initiatives, including all communications to associates and leadership, training documents, and follow up research• Perform detailed research and critical analysis to provide information that is accurate and understandable• Write, edit, and maintain over 4,000 active policy and procedure documents for Contact Center associates • Create various types of communications including articles for the company intranet, job aids, participant guides, leadership information packets, and huddles for associates.• Serve as liaison between the Contact Center and other lines of business for bank-wide initiatives. • Responsible for multiple projects and prioritizing tasks to meet aggressive deadlines.• Uses various technologies to create and deliver communications.

Birmingham, Alabama, Us

Helped launch project at metropolitan bank, where tellers communicate via ATMs.Assisted with training new associates-responsible for both classroom and on- the- job training.Performed detailed research to help create policies and procedures for department.Provided guidance and support to associates as they tended to customers.Created communications to team to ensure they received necessary and accurate information.Designed cross-training in digital for associates; and ensured associates completed this in a timely manner.Performed quality checks on emails and video calls.

Birmingham, Alabama, Us

Provided assistance to bank customers within several specialty groups. Utilized combined professional writing skills and bank policy knowledge to ensure that emails were free of errors.Consistently met and exceeded goals on volume of emails answered and sales referrals.Assisted with training and coaching new team members, including reviewing new associate’s emails.Helped to implement changes and new practices on the team.Other duties included: member of Queue Management Backup Team--assisted with questions and reported technical issues and acting as OJT Coach—mentoring/coaching new employees, providing assistance with questions and training.

Birmingham, Alabama, Us

Determined customers’ needs and provided the best solutions.Offered products and services to help build customer relationships and consistently exceeded sales goals.

• Created and implemented lesson plans to motivate and engage the students. Insured lesson plans comply with the Alabama course of study and the ARMT testing standards.• Worked with ELL and special education students to help them improve their reading skills.• Added reading material to lesson plans to foster a lifelong love of reading.• Scholar Bowl sponsor

• Responsible for all sales in café – often works alone • Maintains café to meet health department standards• Responsible for placement of all non-book merchandise in store• Responsible for putting together and constantly updating plan-o-grams sent by corporate office.

• Created and implemented comprehensive and innovative daily lesson plans to achieve both semester and annual district and school goals. Included graduation exam standards in lesson plans.• Prepared students for semester exams and graduation exams with study guides, in class reviews and before /after school review sessions• Worked with ELL students and special education students, including several students on the Alabama Occupational Diploma. Modified lesson plans, work, and tests for these students. • Interacted with instructional aides, parents, coaches and administration to assist students to achieve success in class and school.• Color Guard sponsor

Duties: In addition to normal retail activities; responsible for opening and closing store, preparing bank deposits, reconciliations and training new employees. Manager experience

Front End Web Development

M.Ed, Education

B.A., English

Full Stack Certificate