Rachel Emms Email and Phone Number
Armed with a Bachelor of Science in Biomedical Sciences from Edinburgh Napier University, my journey has led me to Motability Operations Ltd, where my role as a Customer Experience Specialist hinges on meticulous attention to detail and problem-solving skills. Prior to this, I honed my expertise as a Quality Control Scientist at Merck Group, ensuring compliance with GMP and maintaining the highest standards in lab testing.The team at Motability Operations benefits from my analytical mindset and dedication to quality, inherited from my time conducting serology and biochemical testing at Merck Group. My commitment to enhancing the customer experience and ensuring product reliability aligns with our organizational culture that values innovation, integrity, and inclusivity. Together, we strive to empower our customers by delivering exceptional support and maintaining rigorous standards in all our services.
Motability Operations Ltd
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Customer Experience SpecialistMotability Operations Ltd Mar 2024 - PresentI am committed to ensuring our customers receive exceptional support throughout their journey with the Motability Scheme. I build and maintain positive relationships with internal and external stakeholders, handle complex queries and cases, and collect feedback to enhance the customer experience. I also ensure compliance with company policies and regulatory requirements to deliver a high-quality service which supports the independence and mobility of our customers.
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Quality Control ScientistMerck Group Sep 2023 - Mar 2024I performed a variety of Serology and Biochemical tests and assays on blood typing reagents and related products, ensuring all activities were compliant with GMP in accordance with established policies, procedures and regulations. Accurate documentation of all practices within the lab were completed, ensuring all results were accurately recorded on LIMS, allowing for audit traceability. -
Laboratory Technician: Oem Diagnostics R&D LabMerck Life Science Mar 2023 - Sep 2023Livingston, Scotland, United KingdomDuring my initial 6-month contract with Merck, I worked alongside a multifunctional team which included R&D, Regulatory, Quality and senior managers to successfully complete submissions of design history files for our reagent products to the regulatory body TUV for updated certification of our products. In this role, I managed the input and review of clinical trial data, emphasizing attention to detail and accuracy. Due to the sensitive nature of the design history of our products, I ensured strict adherence to good documentation and regulatory practices to ensure data integrity. -
Nail TechnicianLulu'S Nail And Beauty Salon Jun 2019 - Apr 2023Linlithgow, Scotland, United KingdomIn this position I effectively managed various responsibilities including customer interactions, cash handling and ensuring the delivery of exceptional treatments to meet each customer’s specific preferences. Simultaneously, I successfully balanced full-time study alongside this role, demonstrating commitment to both my education and my work.
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Sales AssistantCalvin Klein Aug 2018 - Jun 2019Livingston, Scotland, United KingdomDuring my time as a sales-assistant with CK, my responsibilities were diverse and customer-oriented. I engaged with customers to provide excellent service, cash handling and product knowledge. I also offered intimate bra fitting services and upsold products, consistently achieving high scores on mystery shopper visits, all whilst managing full-time study. -
Sales And Customer Service RepresentativeComplete Storage And Interiors Limited Mar 2017 - Aug 2018In this role, I processed orders, managed invoices and purchase orders, and liaised with customers, suppliers, and fitters for timely product delivery and installation. I also effectively resolved customer complaints and managed workload priorities for our team. In this role, SalesForce was our primary CRM system. Notably, I maintained a full-time workload while pursuing an SCQF level 6 in Digital Application Support. -
WaitressHoliday Inn Express Jul 2016 - Mar 2017
Rachel Emms Education Details
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Hnd Business Management -
Linlithgow Academy -
Qa ApprenticeshipsDiploma In Digital Application Support At Scqf Level 6
Frequently Asked Questions about Rachel Emms
What company does Rachel Emms work for?
Rachel Emms works for Motability Operations Ltd
What is Rachel Emms's role at the current company?
Rachel Emms's current role is BSc Biomedical Science Graduate with First Class Honours from Edinburgh Napier University.
What schools did Rachel Emms attend?
Rachel Emms attended Edinburgh Napier University, West Lothian College, Edinburgh College, Linlithgow Academy, Qa Apprenticeships.
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Rachel Emms
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2mccannlondon.com, iu-hq.com
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