Rachel Erickson Email and Phone Number

-Own and operate a full-service restaurant in a popular northern Minnesota resort/vacation area-Conduct all functions necessary to successfully run a small business, including human resource management, payroll processing, detailed record keeping/accounting, and inventory maintenance-Offer exceptional service to customers as they enjoy fine-dining style food in a warm and welcoming atmosphere-Beginning spring of 2020, developed and successfully implemented strategies to maintain profitable operations during the COVID pandemic

-Oversaw all human resources functions of a 24/7 sales/customer service organization that employed 50 on-site employees and 150 home-based contractors, including benefits/payroll administration and employee relations-Conducted all recruiting, interviewing, and hiring, as well as applicable off-boarding, to maximize staff quality and minimize turnover-Coordinated with stakeholders to establish, implement, and monitor performance goals, using targeted training as well as weekly and monthly bonuses and incentives to motivate and reward excellence, consistently meeting/exceeding performance expectations while operating within established budgets-Reported to President/COO and General Counsel directly, and interacted with Executive Committee on all operational issues such as compliance, performance enhancements, revenue impact, and technology needs

-Directly supervised loan officers and processors to ensure timely and accurate approvals-Generated proprietary forms and processes to simplify and streamline processing procedures-Created and maintained new business relationships with a variety of mortgage lenders to ensure borrowers had all loan type options available-Mastered and trained other staff members to use Calyx Point and automated DU/DO processes

-Coordinated all hiring and termination processes for 500+ employee, multi-location company-Recruited and placed top talent for IT, Marketing, Accounting, and Executive level positions-Administered all company benefits, including medical, dental, life and supplemental insurance, and 401k-Consulted directly with Managers and Supervisors on employee disciplinary and training issues