Experience in Application Analysis; design and test phases of a Case Management Solution & CRM capability for a Life Insurance client. The solution was delivered using Salesforce.com Service Cloud and initially deployed to 40 Internal Users/40 External Users in Ireland & Italy.•Requirements gathering; hosted workflow design sessions with Client teams, prepared design documentation, incl. wireframe mock-ups for workflow processes.•Translated ‘as-is’ workflow process into Salesforce logic. •Created and defined risk model for Compliance team, incl. underlying logic, process and values, responding to feedback/queries from Compliance team. This was utilised by the offshore team for development.•Participated in the creation of the Solution Architecture Blueprint.•Created System User Guide to be distributed to Client and participated in application configuration, test script development and test execution. •Actively participated in workflow Demo sessions to Client teams – both wireframe and live within Salesforce.com. •Independently developed training material and rolled out User Training sessions to Client teams. •Supported PMO activities in tracking assumptions, key actions / decisions etc. in the Saas Delivery Toolkit.

Awarded Best Post-Graduate IT course in Ireland, 2014 & 2013MBS in Information Systems for Business Performance- Enterprise Business Intelligence - Data Modelling - Database Systems - Storage Technology- Business Models & Systems - Continuity, IT value, organisation, and In/Out sourcing

Created high quality documentation and drawings for design, planning, tender and construction for a variety of large scale projects and high priority clients. Developed strong client interaction skills including design interpretation, meeting facilitation and problem solving.

Entrepreneurship / Start-up business ventureDeveloped solid business acumen including market analysis, customer relationship skills, sales methodology, and financial forecasting, combined with strong project management experience Analysed and responded to customer's design and functional requirements Designed, built and maintained company website: www.rachelfarrelldesigns.com

Project manager for several residential projects simultaneously, from design through to planning, tender and construction. Acted as point of escalation for all design queries from client and construction teams. Produced technical and design specification documents alongside budget and timeline forecasts. Designed and built company website: www.elitearchitectsltd.com.

Project leader for the design of a new Beauty Therapy Salon within the Wilton Shopping Centre in CorkCreated high quality planning and tender documentation and drawings, project plans and financial cost analysisDeveloped project management methodology, negotiation skills and aptitude in maintaining client relationships