● Liaised and communicated with TNT locations worldwide to organize movement of shipments.● Used investigative and problem-solving skills to resolve customer issues and complaints with late, lost, damaged and misrouted shipments.● Monitored individual problem shipments and kept detailed case files with daily updates and frequent customer communication.● Worked as bridge between importer of record and brokerage to facilitate exchange of paperwork, detail general customs process, and explain delays due to detainment, examination, and seizure.

Six month Internship in Nantong China● Instructed classes of up to 60 students in the English language ● Developed and designed curriculum materials to match student abilities● Communicated information about American Culture to groups of up to 350 people● Employed mastery of written and spoken English to instruct in advanced English lessons

● Created and organized exhibit and other court related notebooks in bankruptcy cases● Worked on a variety of research and organizational projects to streamline and convey information to superiors ● Located and researched potential clients to expand client base● Produced and maintained excel database of ongoing legal cases● Reviewed and extracted information from various databases (PACER, Excel/Access, LexisNexis, and Internet resources)