Rachel Han Email & Phone Number

Ottawa, Ontario, Canada

Supports and leads design transfer activities for products in development to effectively facilitate design transfer to successfully commercialize products (promote to production). Generates and implements product labelling and packaging in accordance with product specifications (i.e. technical, critical to quality, etc.), marketing and corporate branding, and regulatory requirements in order for business procurement from approved suppliers. Effectively collaborates with cross-functional team members to meet complex and dynamic project timelines and goals. Exercises Good Laboratory Practices (GLP) and Good Manufacturing Practices (GMP) throughout the workplace, to prioritize safety and uphold the standard of work.

Ottawa, Ontario, Canada

Enthusiastically and directly contributed as an engineering resource on cross-functional project team.Collaborated to complete program deliverables, exemplified through innovative thinking and dedicated work.Applied problem-solving and critical-thinking skills to input and organize data and information for practical use and in a robust manner.Exercised Good Laboratory Practices and Good Manufacturing Practices throughout the workplace, to prioritize safety and uphold the standard of work.Successfully worked on complex and dynamic program timelines, both independently and with a multi-departmental team (such as project, manufacturing, quality, and R&D team representatives and leads).Continuously establishing a better understanding of the health and medical devices landscape, not limited to but including, regulatory bodies, regulatory submissions and requirements, and quality systems.Worked to strengthen report writing and presentation skills while improving overall agility to best accommodate project goals and yield quality deliverables.

Toronto, Canada Area

Annual contract work for Primary Medicine Conference in Toronto, ON for Impres Pharma as a representative of Procter & Gamble for ClearBlue, Metamucil, and Align. Provided additional sales force support for important nutrition, drug and health care therapies to drive sales and profits.Exceeded expectations at first conference in 2018, referred to return the following year for 2019. Provided representation at third conference in 2023.

Ottawa, Canada Area

Successfully provided support to full-time employees on the network provisioning team, while simultaneously managing multiple assigned projects pertaining to data entry relevant for network budgeting and documenting of services provided to residences.Obtained a high level of proficiency in the areas of telecommunications technology, provisioning, and vendor management through collaborative efforts with various sources.Demonstrated competency in translating multiple business issues into simple and actionable solutions. Performed complex document reproduction and printing from multiple electronic sources to the highest standards (e.g. email attachments, PDF files, CDs, etc.)Efficiently managed central document control system which included detailed instructions, procedures and its associated databases by prioritizing and assessing company requirements.Proactively contributed to the improvement of current processes and protocols that were then implemented into working documents.

Ottawa, Canada Area

Creative force for brand advertising/social media campaigns (Instagram) and also increasing brand awareness.Proficient in all aspects of cash reconciliation/processing and performing audits to highlight those discrepancies for investigation.Successful with up-selling strategies, encompassing recommendation of accessories and complementary purchases through selective questioning uncovering the customer’s needs.Approved processing of all product returns after meticulously assessing each situation – completed the full sales cycle by assisting customers with finding alternative merchandise through understanding their expectations.Organized racks and shelves to increase the store’s visual appeal, proactively engaged customers in conversation to promote specific merchandise and meet quota.Enthusiastically responded to all customer questions regarding sizing/accessorizing. Ensured customers are educated on how to care for merchandise purchased at store to help decrease profit loss as a result of unintentional damage caused by mishandling.

Ottawa, Canada Area

Provided excellent service behind counter-service bar, while always maintaining a clean, organized and stocked work station. Performed, supervised, and taught cash-out procedure using Daily Z-Report, Day Close Report, refloating of till, organization of debit and credit receipts, tip distribution, and ensured consistency in reports and totals. Scheduled a 60-person staff roster containing three areas of work for hours of operation from 9AM-3AM.Assisted in managerial tasks: food and supply orders, timesheet organization, delegation, customer and staff conflict resolution, etc. Lead on hiring process: created job postings, organized interviews, assisted in new hire orientation, etc.

Toronto, Canada Area

Inspired "magic" at the front door of the restaurant by engaging and communicating with guests when they first entered.Created seamless section transitions and flow for the kitchen and servers alike, managing the placement of guests throughout the restaurant.Acted as a source of support and a mark of teamwork, jumping in to help clear and reset tables when needed. As well as a business owner every shift I worked, taking responsibility and accountability for service and communication quality and efficiency.

Toronto, Canada Area

Acted as a Brand Ambassador, and demonstrated a sense of style, diversity awareness, sophistication, integrity, adaptability, and superior communication skills.Successfully showcased merchandise and a passion for the brand, while assisting customers with sales and answered both in depth and general questions with regards to all products that were assigned. Proficient as a Sales Associate, in cash register operation, and organization of clothing racks and merchandising, while keeping current with company news.

Toronto, Canada Area

Provided excellent customer service in all aspects of the sales process.Helped with all aspects of service, store readiness, merchandising of product, store cleanliness, control of assets and compliance with Sporting Life policies.Stayed informed of product knowledge through consistent attendance and participation at all training sessions.

Toronto, Canada Area

Monitored and regulated rink related recreational skating activities and ensured a safe and fun skating environment. Set up required equipment on ice as needed for skating program.Followed divisional policies and procedures at all times, especially in case of incidents, and emergencies.Actively interacted with staff and participants both on ice and off ice to maintain good public relations.

Toronto, Canada Area

Followed curriculum for Math and Reading when instructing students based on their levels of achievement.Marked and recorded grades to monitor progression. Reported student’s progress to parents on a regular basis.Maintained a high level of Math and Reading skills.

Bachelor Of Applied Science (B.A.Sc.), Chemical Engineering

Activities and Societies: Engineering Students' Society (ESS), Great Northern Concrete Toboggan Race (GNCTR) Major: Chemical Engineering.

Ontario Secondary School Diploma, French Immersion