Rachel Hauser Email & Phone Number

United States

Tempe, Arizona, United States

Developed and drove virtual engagement strategy for multiple customer events with a cross-functional team of designers, event managers, digital marketers, and customer support staffCollaborated with digital marketing and finance leads to reconcile budgets for 50+ active marketing campaignsBuilt a central claims repository and process that houses 300+.

United States

Lone Tree, CO

Manage weekly digital marketing campaigns increasing YouTube subscriptions 500% and Instagram following 147% in 7 monthsEnsured cross-functional team alignment on standard operating procedures through regular upkeep and team trainingDeveloped LMS training protocol for new and existing employeesLogged and interpreted weekly and monthly organizational KPIs.

Greater Denver Area

Triaged all inbound communication (email, phone, website chat, etc.) and processed new membership sales as neededManage customer financial obligations through established payment processing systemsDrove, in partnership with department leadership, the fulfillment and quality reporting of customer compliance audits and KPI analysis services

Phoenix, Arizona Area

Coached and educated proper exercise protocols for more than 20 patients to ensure proper form, promote adherence, and prevent injuryOperated medical equipment providing electrical stimulation, ultrasound, iontophoresis, and traction therapyMaintained clinic cleanliness will simultaneously directing patients through prescribed exercise

Phoenix, Arizona Area

Investigated first-party medical coverage in accordance with policy provisions within 6 state jurisdictionsEnsured fair claims handling compliance and resolution of 150-200 recurring monthly claim pending with reserve authority in upwards of $100KUtilized claims operating system to record file activities, strategy, and communication with customers, legal.

Phoenix, Arizona Area

Accrued 83 hours under direction of licensed physical therapist Andrea Dunn, DPT focusing on effective communication with patients on proper form of prescribed exercisesContributed to morning and nightly closing protocols including, but not limited to, sanitizing treatment tables, replacing pillow cases, and correctly storing exercise equipment.

Phoenix, Arizona Area

Conveyed a positive demeanor and provided excellent service to all patrons who entered the facilityAnswered 20-30 incoming calls and used independent judgement to identify and resolve caller inquires to ensure a positive experienceReviewed and selected all incoming employment applications to complete pre-employment screening for interview.

Bachelor Of Science - Bs, Kinesiology And Exercise Science

Kinesiology And Exercise Science