Leadership of shared services for the Cabinet Office as an operating department.Areas of responsibility include:- Programme Director for Matrix implementation in CO- "Road to Matrix" portfolio of improvements and readiness activity ahead of Matrix go-live- Defining the Corporate Services Operating Model for CO- BAU system and service contract management and improvements- Head of the Cabinet Office Portfolio Office

ERP Cloud Implementation and BPO Service Transformation

Developing the Target Operating Model and future roadmap for Metis system and service enhancements post program rollout.

Overall lead of the Adelphi system and service relationship with outsourced suppliers.• Leading team of service, system and change management staff.• Escalation point for issues.• Engagement with programme and team to define future services and resource requirements in post Metis implementation world.• Oversaw delivery of smaller system improvement implementations in to BAU functions.

• Overall lead on set up of programme including assessing options, creation of business case, procurement exercise and PIC representation.• Oversaw the establishment of the HO SOP contract between the HO and Cabinet Office and supplier, SSCL.• Worked with colleagues across many gov departments, representing the HO at numerous forums.• Leading supplier engagement and challenge throughout delivery programme.• Working with programme Director to lead on commercial and legal issues as we went in to dispute with suppler.• Extensive experience of briefing senior directors and writing submissions to permanent/ Home Secretary.• Leadership of the programme delivery team (c30 staff)

• Overseeing all Olympic activity for International Immigration, representing IG interests within UKBA and across government• Creation of the International Group Olympics strategy, business case, project initiation document, communication strategy and plan, concept of operations and project plan, project management of Olympic work.• Created and rolled out a new Olympic Visa product for Olympic/ Paralympic Games Family members (GFM)• Oversaw the technical development of the Olympic biometric IT solution, biometric collection strategy and provided ongoing support and assurance to the overseas business, senior managers and ministers- exceeding collection target set 3 months ahead of schedule.• Created and communicated plans for global staff networks to support Olympic activities, consulting with teams to generate buy in and create credible solutions to new issues.• Ensuring business readiness for the Games through project boards, communications channels, workshops, focus groups and testing exercises.• Ongoing account management with LOCOG, OGDs and external partners for Olympic related visa applications.

Set up of the CCC as an advisory NDPB for all corporate functions, including transition of finance and HR processes from DEFRA, worked with Shared Services Directorate to establish transactional systems of the organisation.• Established CCC specific staff contracts, terms and conditions, pensions transition, HR handbook and new appraisals system.• Closed down chart of accounts in DEFRA, established new finance structure, set up bank accounts, transitioned existing supplier contracts.• Sourced new office and project managed accommodation refurbishment works (value £180k) site facilities set up and move.• Oversaw all procurement activity, advising on approx 40 £25k+ tendering processes and contracts.• Establishment of business continuity plan and risk management framework.• Worked with a consultant on the creation of the first CCC Annual Report and Accounts, liaised with NAO to reconciled of year accounts, ensuring appropriate audit evidence in place.• Management of the budget, producing monthly expenditure reports, reporting reforecasts to the Chief Exec highlighting potential over/underspend.• Creation and rollout of various internal HR tools including staff surveys, exit interviews and various training courses.