Rachel H. Email & Phone Number

Vienna, Wv, Us

Athens, Ohio, Us

Falls Church, Virginia, Us

• Serve as Certified Scrum Master and lead for an agile software team responsible EPA's Energy Star products certification system, product data, related rebates, and applications. Remove impediments, coordinate work, represent the team in management meetings, facilitate effective agile ceremonies, foster process improvement, balance responsiveness to business priorities, oversee compliance with program initiatives and guidelines (508 compliance, style guides, systems access), and encourage agile practices. Continue to serve as Jira and Confluence admin as detailed below.• Collaborate with the EPA client Product Owner to identify sprint goals and manage the project backlog and roadmap.• As senior analyst for the products team, also elicit, analyze, and organize technical requirements. Map new data requirements to existing schemas. Write tests and perform QA testing as needed. Write and edit user guides, team documentation, reports, and occasional user interface text and web content. Follow technical specifications to create and maintain datasets and APIs. Own the dataflow for rebate web tools and a new rebate data collection system in development. Improved long-standing data quality issues.• As web analytics lead, continue to coordinate web analytics for the program, including creating reports and visualizations using data queried from multiple platforms. Translate client questions into custom report requirements. Manage Google Tag Manager tagging. Coordinate with the EPA on agency-wide web policies. Monitor the web analytics budget and mentor and coordinate the work of two team members. Led the program’s migration to Google Analytics 4.• Continue to serve as a senior analyst for Energy Star Portfolio Manager user support, investigating complex questions from U.S. and international business users of the commercial benchmarking and certification web tool. Write, edit, and organize FAQs and metadata. Function as an expert panelist in the “Ask the Experts” webinars.

Falls Church, Virginia, Us

• Served as Certified Scrum Master, user experience designer, and requirements analyst for a data-driven software project focused on ecosystem services tools for EPA’s Office of Research and Development, from inception to launch. Coached the client on agile implementation. Worked through initial data requirements elicitation and schema creation. Wrote interview questions to research user needs and created user personas. Created user flows and application workflow diagrams. Designed and iterated on the user interface via wireframing, then high-fidelity mockups. Removed impediments, organized the team’s work, facilitated agile ceremonies, and served as Jira and Confluence admin. Wrote and refined user stories and performed QA testing.• Transitioned from web analytics support for energystar.gov to Web Analytics Lead in 2019. Designed and created self-service web analytics dashboards and visualizations in Google Looker Studio featuring specialized, calculated fields. Oversaw web analytics implementation and creation and delivery of reports. Added custom event tracking in Google Tag Manager. Advised clients and trained other team members on analytics tools and procedures.• Continued to serve the Energy Star products team as business process/requirements analyst and began facilitating scrum ceremonies and performing scrum master duties from May 2020 onwards.• Continued to serve as a member of the Portfolio Manager user support team, answered more complex user questions, mentored other team members, and supported the migration of all helpdesk cases and the FAQ knowledgebase from Zendesk to Salesforce Service Cloud. Performed bulk updates of in-FAQ links using data tools. Used testing and documentation to research issues and collaborated with the development team and clients to achieve resolution.

Falls Church, Virginia, Us

• Researched, reorganized, and curated all team technical documentation and software requirements in Atlassian Confluence. Created new documentation as needed. Implemented documentation architecture, metadata, and macros.• Worked in SAP Data Services to create and regenerate SOAP web services to meet technical requirements. Edited and QA-checked XML schemas.• Managed team workflows and boards in Atlassian Jira, created user stories and metadata, created JQL filters and queries, and performed card grooming and backlog grooming activities. Initiated use of Jira automations and created and tested automation flows.• Created and maintained datasets/API sources for data-driven web tools in Tyler Data & Insights (Socrata). Used Tortoise Git and Bitbucket to work in team repositories.• Provided technical user support to business users of the ENERGY STAR Portfolio Manager web tool. Wrote, maintained and edited FAQs in the public knowledgebase.• Became certified in Google Analytics and began supporting web analytics reporting and implementation for energystar.gov.

Parkersburg, Wv, Us

• Initiated and coordinated special projects, including annual training for library system staff and the installation of outdoor spaces and landscaping at a new library facility. Researched and implemented a program to exhibit art from local artists at the library locations. Planned, coordinated, and publicized library programs on social media and news outlets. Wrote press releases and brochures. Functioned as a liaison to the community.• Set up and maintained various web-based tools for the library system: Dropbox, Google Drive, live web forms, blogs, and social media accounts. Trained branch staff on procedures and applications. Supervised branch opening, closing, and daily activities. • Provided information and technological assistance to patrons.

Parkersburg, Wv, Us

• Planned and performed strategic library branch duties. Tracked and analyzed library statistics. Provided information and technological assistance to patrons. Kept branch and collection well-maintained and organized. Circulated materials and enforced policies. Collaborated with staff at other branches.• Served on the library system’s Strategic Planning Committee and the Development & Design Committee.

Parkersburg, Wv, Us

Filled in for full-time branch librarians at all branches in the system. Fulfilled all duties including opening and closing the libraries, supervising volunteers, and supporting scheduled programming.

Parkersburg, Wv, Us

Full-time manager of small branch library. Responsible for all branch duties.

Parkersburg, Wv, Us

Full-time manager of small branch library/ elementary school library combo. Responsible for all branch duties.

Digital and analog creative guidance. Past projects include: WordPress consulting; event planning and coordination; general design consulting; illustration; set design/painting/dressing; wardrobe styling; mural painting; tattoo design; costume design and construction; toy-making.

First Place, Creative Non-fiction, West Virginia Writers, Inc. 2012 for "The Vigil"Other notables: Third in Appalachian Writing, 2012, for "October Burial After a Catholic Funeral," past prizes for Long Poetry and Emerging Poets.

Parkersburg, Wv, Us