Rachel H. Email & Phone Number

Vienna, WV, US

Athens, Ohio, US

Falls Church, Virginia, US

• Serve as Certified Scrum Master and lead for an agile software team responsible EPA's Energy Star products certification system, product data, related rebates, and applications. Remove impediments, coordinate work.
• Collaborate with the EPA client Product Owner to identify sprint goals and manage the project backlog and roadmap.
• As senior analyst for the products team, also elicit, analyze, and organize technical requirements. Map new data requirements to existing schemas. Write tests and perform QA testing as needed. Write and edit user.
• As web analytics lead, continue to coordinate web analytics for the program, including creating reports and visualizations using data queried from multiple platforms. Translate client questions into custom report.
• Continue to serve as a senior analyst for Energy Star Portfolio Manager user support, investigating complex questions from U.S. and international business users of the commercial benchmarking and certification web.

Falls Church, Virginia, US

• Served as Certified Scrum Master, user experience designer, and requirements analyst for a data-driven software project focused on ecosystem services tools for EPA’s Office of Research and Development, from inception.
• Transitioned from web analytics support for energystar.gov to Web Analytics Lead in 2019. Designed and created self-service web analytics dashboards and visualizations in Google Looker Studio featuring specialized.
• Continued to serve the Energy Star products team as business process/requirements analyst and began facilitating scrum ceremonies and performing scrum master duties from May 2020 onwards.
• Continued to serve as a member of the Portfolio Manager user support team, answered more complex user questions, mentored other team members, and supported the migration of all helpdesk cases and the FAQ knowledgebase.

Falls Church, Virginia, US

• Researched, reorganized, and curated all team technical documentation and software requirements in Atlassian Confluence. Created new documentation as needed. Implemented documentation architecture, metadata, and macros.
• Worked in SAP Data Services to create and regenerate SOAP web services to meet technical requirements. Edited and QA-checked XML schemas.
• Managed team workflows and boards in Atlassian Jira, created user stories and metadata, created JQL filters and queries, and performed card grooming and backlog grooming activities. Initiated use of Jira automations.
• Created and maintained datasets/API sources for data-driven web tools in Tyler Data & Insights (Socrata). Used Tortoise Git and Bitbucket to work in team repositories.
• Provided technical user support to business users of the ENERGY STAR Portfolio Manager web tool. Wrote, maintained and edited FAQs in the public knowledgebase.
• Became certified in Google Analytics and began supporting web analytics reporting and implementation for energystar.gov.

Parkersburg, WV, US

• Initiated and coordinated special projects, including annual training for library system staff and the installation of outdoor spaces and landscaping at a new library facility. Researched and implemented a program to.
• Set up and maintained various web-based tools for the library system: Dropbox, Google Drive, live web forms, blogs, and social media accounts. Trained branch staff on procedures and applications. Supervised branch.
• Provided information and technological assistance to patrons.

Parkersburg, WV, US

• Planned and performed strategic library branch duties. Tracked and analyzed library statistics. Provided information and technological assistance to patrons. Kept branch and collection well-maintained and organized..
• Served on the library system’s Strategic Planning Committee and the Development & Design Committee.

Parkersburg, WV, US

Filled in for full-time branch librarians at all branches in the system. Fulfilled all duties including opening and closing the libraries, supervising volunteers, and supporting scheduled programming.

Parkersburg, WV, US

Full-time manager of small branch library. Responsible for all branch duties.

Parkersburg, WV, US

Full-time manager of small branch library/ elementary school library combo. Responsible for all branch duties.

Digital and analog creative guidance. Past projects include: WordPress consulting; event planning and coordination; general design consulting; illustration; set design/painting/dressing; wardrobe styling; mural painting; tattoo design; costume design and construction; toy-making.

First Place, Creative Non-fiction, West Virginia Writers, Inc. 2012 for "The Vigil"Other notables: Third in Appalachian Writing, 2012, for "October Burial After a Catholic Funeral," past prizes for Long Poetry and Emerging Poets.

Parkersburg, WV, US