Act as Knowledge base of Patient Access department (i.e. policies, procedures, and department structure etc.).* Reviews schedules for staff and assures areas are staffed when needed.* Reviews patient access policies on a regular basis and makes updates as needed focusing on continuous process improvements.* Ensures registration audits and prior authorization audits are regularly performed to promote quality and identify root causes of issues to develop action plans for process improvement.* Monitors and trends Key Performance Indicators for Patient Access. Trends results and reports findings to Director of Revenue Cycle Management with recommendations for improvement as needed.* Acts as Meditech Expanse Build Team lead for ADM and Scheduling Module* Acts as Meditech (Magic and Expanse) super user for ADM Module and Scheduling Module. Updates dictionaries and processes when indicated.* Reviews patients insurance is obtained thru electronic data interfacing systems before initiating prior authorization for services and procedures.

Created the Patient Access Department with all new job descriptions, policies and procedures. Createdstrategies to increase efficiency, improve processes, and enhance the patient experience. As part ofachieving these goals, the Director Patient Access identifies opportunities to work with leaders in otherareas-including corporate compliance, clinical services, case management, and the businesses officeto ensure regulatory compliance, increase care coordination and improve process efficiency betweendepartments and entities.Monitor MailroomRoundMonitor Email and Address all concernsApprove Timesheets for PayrollAttend Meetings (Huddle, Cash Net Revenue, Unbilled Charges, etc)Create & Research QAPI Project & Attend QAPI Quarterly meetingsReview ApplicantsInterviewsSubmit Necessary Paperwork to HR for new position/hire1:1's with All StaffRun reports(Meditech & eCareNext)Plan Department Meeting & Lead Monthly Department MeetingOrder supplies(Meditech & Quadient)Forums(Make sure all staff attend)Create Policies & ProceduresCheck Charge Nurse Report for any issues that need to be addressedSubmit IT requestsMonitor & Research Denials30/60/90 Days Check-ins with new hiresCover LunchesAnswer Phone calls from internal and external concerns and address accordinglyApply Postage to Checks & Take to Post OfficeRegister New Employees for Insurance PortalsInvestigate Errors & Correct ErrorsResearch New Ways to Verify Insurances (Supplements)Webinars(Updates, Laws, Regs, etc)Evals- 90 days and annually for all staffWorkflows regularly & adjust as I see fitDownload Quadient Invoice & email to APTrain New StaffTrack AttandenceEvery 2wks Attend Managers MeetingsApprove DME/Lifeline PO'sWork Current Project (ex. 270/271 Integration, Bad Debt write off)Approve PTOCounsel StaffAddress all RL Solutions (safety & quality concerns related to my department)Work Workques (Meditech & eCareNext)Provide Guidence to Managers & Staff

Office Duties, File Clerk, AR, AP, Process Invoices, Create Invoices, Scan Documents, Attach Documents, Customer Service, Answer Phones, Etc.

Responsible for day-to-day operations of the department.• Ensure work processes are efficient and customer focused.• Provides leadership for the team.• Monitors data collected and entered into EPIC system by team members to ensure accuracy.• Responsible for assisting uninsured patients and their families in meeting financial obligations for care.• Responsible for determining potential sources of funding for patients.• Assists patients in making payment arrangements.• Responsible for successfully implementing the financial clearance policy.• Facilitates maximum production and efficiency of staff in getting the work completed.• Monitors and evaluates area for improvement.Assist with training to ensure employees provide accurate data collection and effective customercentered service that fulfill requirements as set forth in department standards to include orientation,competencies, and ongoing continuing education.• Serves as a liaison and resource for other departments.• Facilitates positive working relationship.• Promotes an environment of teamwork and customer service excellence.• Assist with problem solving, dealing with computer outages, patient and family complaints, andemployees calling in for their shifts.• Performs monthly audits in all areas of responsibility to provide critical feedback to employeesregarding areas of improvement.• Advises patients and family members of their financial obligation via all modes of communication andclean face-to-face communication while in the facility.

Register patients conning into the Emergency DepartmentCollect patient data to create account in EMR or update current accountCollect and verify insurance informationCollect co-payScan documents into EMRAnswer phones in operator booth

I am responsible for orders Management in my assigned branches. I am in place to collaborate with internal and external stakeholders to ensure the most efficient timeframe possible for securing physician signatures on orders of for care. In addition, I'm responsible for completing the order management process for signed orders. I provide assistance as needed with obtaining other required documentation to be provided by external stakeholders.

We are a very small physical therapy office and I do all the billing and collections myself as well as creating all the privacy policies and security requirements.

Broker of telecommunication products.

I worked in the patient's home with activities of daily living.

Help patient with ADL's and do all necessary paperwork.

Count cash, complete financial transactions,

It was a call center for Direct TV so I would answer phones and read from a script how the company wanted us to direct the customer to trouble shoot and if we could fix it over the phone I would send out a tech.

Balance cash drawer and complete financial transactions, as well as all necessary compliance certifications.