Excited to continue on my journey at U.S. Bank as a Product Owner!

 Board Member and Marketing Director for the Twin Cities Development Network• Provide project, analytical, and process improvement support to PAC business line/functional areas including business partners and stakeholders• Led highly visible Elan to Fiserv divestiture project which required collaboration across multiple business lines and successful partnerships• Function as a project liaison and subject matter expert for user access, project planning, and communications while practicing an agile mindset• Lead employee engagement activities for entire CMS division including 120+ employees• Develop/write, edit, and initiate sending of Client Bulletin communications which are sent to 130+ clients• Assist in planning several conferences and trade shows throughout the year for our Sales & Relationship management teams to attend and sell our products and services• Divisional Survey Captain – Create, send, and analyze surveys in order to gain feedback and use those viewpoints to improve team initiatives• Manage CMS division SharePoint site by updating current quick links, divisional news, and creating appealing content • Currently practicing agile and scrum frameworks to improve processes and create better ways of working• Used strong problem solving, strategy, and agility skills to execute and successfully complete the 2-year Fiserv migration project by intended deadline including the complete migration of 353 employees and all encompassed offboarding tasks• Managed all access for over 200 contractors over a period of 2 years while also conducting project plan tasks and other daily role duties• Identified the need to move CMS division site from a hosted website to the Bank’s preferred tool, SharePoint. Initiated a process strategy along with collaboration partners and completed all work in a short sprint• Observed a need for a digital request form for two partnering teams. Created and implemented form by self-taught skills• 6-time Shield award recipient

U.S. Bank – International Banking Specialist – Foreign Exchange – Nicollet Mall, Minneapolis, MN Ambassador and Board Member for the Twin Cities Development Network(May 2017 – Present)• Process all incoming check collections for our largest client while identifying possible risk traits and trends • Assist in managing a multi-million-dollar (99MM) client relationship• Very knowledgeable with currency codes, foreign currency/checks, foreign bank processes, SWIFT messaging, and OFAC regulations and KYC policies/procedures• Thorough knowledge of applicable AML/BSA laws, regulations, and risk trends• Synergize with foreign banks using various forms of communications to solve any discrepancies and ensure payments are tracked properly and paid on time to customers• Cross-Trained in several areas of the department – Initiations, Payments, Research, SWIFT, Cash Letter• Proficient in all Microsoft Office Products, Compliance Link, Equation (Mainframe—AS400)Accomplishments at Foreign Exchange Services• Member and Co-Leader of the Employee Engagement Committee – plan and execute monthly fun and engaging events for the entire Foreign Exchange Team across four sites• Recognized as a top performer for 2017 and mid-year 2018, Looked upon as a leader and highly respected • Worked on a project team to test and launch new Economic Sanction screening process• Collaborated with management to help implement and write IPG’s (Internal Processing Guides) to assist in training for new hires• Key team player in successfully completing 12 months of back logged work in 3 months• Identified gaps in processes and effectively created effective solutions

U.S. Bank – Accounting Specialist – Corporate Accounts Payables – Robbinsdale, MN(April 2016 – May 2017)• Answered and assisted incoming phone calls and emails pertaining to Travel & Expense and Invoice questions in a pleasant and professional manner while achieving and maintaining 100% service scores• Expert in the following internal systems/programs: ReimburseMe, eTools (AP), Procurement supplies/ordering• Reconciled expense reports and corporate card balances to ensure compliance and accuracy• Strong attention to detail and accuracy with each customer• Active leader in daily team huddles, looked upon in my group for answering complex questions and providing directionAccomplishments at Corporate Payables• Bronze Shield Award recipient for exceptional customer service and exceeding goal requirements • Independently planned and organized building community involvement events – United Way, School Supply Drive, and Holiday Family Adoption• Leader of the Celebrating US Committee creating employee engagement throughout the entire building• Author of 2 blogs for Corporate Payables (COG) US Book Community• Used my strong communications and writing skills to update all primary stationery emails for the Customer Service Team to make them more clear and professional• Cross trained in all areas of partnering team• Assisted the AP and T&E teams with several large and highly visible projects such as, enhancements to ReimburseMe, Expense PIN Management System and eTools

Trader Joe’s – Section Leader— Shoreview MN(September 2013 – April 2016)• Perform weekly tasks as assigned by managers and cautiously maintained daily order of perishable items in a timely manner• Brought my cheerful attitude daily and enhanced the positivity of the store by providing excellent customer service to guests• Went out of my way to ensure each guest had a positive and exceptional experience while in the store• Awarded “Top Banana Award” for my outstanding customer service skills, voted on by management and my peers. • Awarded “Double Bubble Raise” by Trader Joe’s management which provided me a bonus raise for my achievements after one year• Leader of several specific sections of the store at any given time, trained new team members, ensured order was accurate and provided leadership to fellow team members and customers• Proficient in all areas of the store including; wine room, cashier, tasting station, stocking and orders

• Reconciled cash drawer and mini vault daily with complete competence and no differences• Provided excellent customer service in the teller lobby and drive thru • Offered products such as Certificate of Deposit, Checking Accounts and Loan products to new and existing customers• Exceeded monthly closed referral goals• Took pride in confidentiality and ethical practices while following rules and regulations set within the bank

Target– Cash Vault Room, HR Team Member, Guest Service Team Lead, Team Trainer Captain – Vadnais Heights MN(April 2004 – December 2012)• Cash Vault Room Team Member for 3 years, reconciled daily receipts, Cash balanced all working tills, researched cash and credit differences and reported findings to store management • Ordered and forecasted cash, prepared for next business day• Guest Service Team Lead responsible for leading large group of cashiers, answering complex questions, assisting Store Manager in huddles/meetings and managing the daily work flow of the front end of the store• Answered guest questions with ease and a bright, cheerful attitude• Team trainer captain – looked upon as a leader, facilitated small group and individual training, ensured training documents were completely thorough and on time• Proven knowledge in multiple team member roles and ability to effectively train new team members to proficiency• Handling difficult guest requests in a timely manner with little to no management involvement• Recognized as a monthly top performer 6 times in 2011/2012 by the Target Leadership team

• Provided excellent customer service to each customer and provided solutions to meet their banking and financial goals• Assisted Lead Teller in teller research, vault transactions, and compliance• Reconciled cash drawer on a daily basis and researched discrepancies