Specializing in engagement and successful, positive onboarding and orientation experience for new Team Members. Coordinate weekly New Employee Orientation for incoming Team Members with an emphasis on company culture, brand experience and retention. Support HR team with facilitating, onboarding & screening of recruits for 800 + Mental Health organization.

Managed team of multiple Billing Specialists and Team Leads. Emphasis and specialization in mental health billing; Medicare and Medicaid and high level authorization processes. Successfully transitioned team to remote and maintained engagement of 30 member team. Created library of video training materials and Standard Operating Procedures for use in Revenue Cycle and by company office/support staff.

Responsible for insurance verification, service conversion, denial processing for multiple units within Valley Behavioral Health. Emphasis and specialization in high level authorization and Substance Use Mental health billing with Medicaid and Medicare payers. (became Team Lead within 3 months of hire)

Owned and operated successful, niche family business. Vegan restaurant was recipient of multiple, local "Best Of" awards for innovative, vegetarian cuisine. Created menus. Oversaw hiring, training, and all front and back of the house operations.