Rachel King Email and Phone Number

The Chief of Staff role is a conduit, sitting on the edge of teams and functions connecting the CEO and Senior Leadership Team with the wider organisation and joining to dots to provide a holistic view. Working closely with both the Communications team and HR team to launch initiatives and communicate change.- Planned and delivered Cefas communications regarding the Cabinet Office return to office mandate for Civil Servants including drafting answers for FAQs.- Arranging and hosting external visitors to Cefas sites as well as outreach programmes.- Facilitate and prepare agendas and content for regular meetings with Defra to report on the performance of the organisation. - Coordinating and delivering Annual Report and Accounts document in line with government standards.- Drafting CEO communications.- Supporting organisation of annual Cefas awards.- Liaising with Defra to rollout central initiatives relating to talent and development.-Organising and coordinating recruitment and appointments of Board members and Senior Civil Servants within the organisation.

Develop meaningful and mutually beneficial relationships between people practices andcommercial business success by engaging with leaders, managers and business partners to deliver change and transformation. Support the end to end employee life cycle; from recruitment through to training and development, career pathways, succession and farewells.- Coached leaders and managers on a wide range of topics e.g performance, projects, organisational design, recruitment, training and development, compensation and benefits, employee relations, etc. - Ensured alignment in standards of staff experience- Developed and updated policies in line with company culture and legal requirements, including flexible working policy and an extensive update of all employment contracts across the UK business alongside external lawyers to ensure the business and employees are well protected. - Worked across global HR teams on a variety of initiatives including performance, development and recruitment, considering differences in culture and legislation to ensure compliance and maximise understanding.- Analysed and advised on internal communications and engagement activities. - Interim management of Internal Comms team through a period of significant change. - Completed pay review and benchmarking exercises for a variety of roles across the organisation. - Provided 1-2-1 development and support to employees, including coaching and mentoring activities. - Supported leadership and engaged with Equity, Diversity & Inclusion initiatives.- Voted UK Country and Support business area representative for the Employee Benefit Trust.

- Lead a multi-functional, international team to deliver across content and localisation, embedding a global mindset across all operations. - Responsible for product launch communications and content production, aligning resources and deadlines.- Chaired weekly product launch operational meetings, bringing people together from across business functions including manufacturing, retail and support to share progress, updates and issues in a forum to find solutions and ensure delivery. - Wrote and proofread product copy for a variety of functions including labels and digital content from information provided by product inventors. Also supported inventors to write their own copy, ensuring Equity, Diversity and Inclusion guidelines were considered.- Oversaw an overhaul of online product content, from product descriptions, ingredient information, meta data and accessibility.- Worked with digital teams to improve online system functionality, to improve Content Management for both internal users and customer experience.- Worked closely with creative teams including artwork, photography and video teams to support delivery and help manage resources/manage priorities.- Provided advice and support in the development and roll out of global internal communications functions. - Voted Employee Benefit Trust Constituency Representative.

- Localisation Lead across the Lush business, organising and co-ordinating all localisation activities from global campaigns and product launches to digital releases, events and training. - Proactively finding solutions to deliver inclusive and effective communications for global staff and customers. - Worked closely with developers and digital teams to deliver global e-commerce re-platforming as well as launching new digital e-commerce markets. - Partnered with internal copywriters and translators plus external LSPs to find the most effective way to deliver. - Clear understanding of localisation concepts and tools with experience of designing and implementing localisation solutions to streamline activities across the organisation. - Introduced and managed localisation software to streamline approach across the organisation. - Trusted contact an champion for Global teams, sharing information and providing support with empathy and integrity. - Strength in time management and prioritisation, able to assess requirements to meet deadlines and make trade-offs.- Ability to review market budgets and resources to make localisation decisions based on efficiency and affordability. Highlights:- 2x global e-commerce re-platforming- Global ethical campaigns- Large scale event interpretation- Tech and app translation and localisation- Multiple editions and Lush Times magazine localised and produced in 10+ languages

As an experienced Account Manager I am dedicated with a positive outlook and a passion for getting the job done. I am a strong, customer focused communicator, I relish challenges and the opportunity to develop.Supporting marketing departments does not come with a finite list of duties or responsibilities. I have managed and delivered translation, design, print and digital projects successfully throughout my career and pride myself on my versatility and eagerness to discover new opportunities to help my clients. I bring creativity to problem-solving while also understanding the physical limitations and pitfalls of working commercially.A broad role focused on developing the best possible marketing production services for clients. Supporting international marketing teams in order to deliver projects, the role is flexible in order to meet the changing needs of clients, suppliers and staff.

Design and develop a range of marketing materials for promotional and educational purposes across exhibitions and events.