Manage the day-to-day operations and B2B guidance for one of the largest Amazon logistics direct-to-consumer e-commerce locations, a start-up division of Amazon on the West Coast for the Los Angeles metro area. Anaheim location: overseeing over 200 non-exempt associates, a pool of over 1200 independent FLEX drives and the logistical supervision of 6 independent distribution companies to support their 200+ delivery associates. Successful delivery of 40,000 packages daily; 90,000 during peak season (November, December) DPS1 location: overseeing 400 non-exempt associates, a pool of 12oo independent FLEX drivers and the logistical supervision of 15 independent distribution companies to support their 300+ delivery associates. Successful delivery of 80,000 packages delivered dailyDUR1 location: 755,000 square feet, overseeing 500 non-exempt associates, a pool of 1200 independent FLEX drivers, and the logistical supervision for 8 independent distribution companies to support their 200+ delivery associates. Average of 50,000 packages delivered daily.

1. Exceeded team goals and collaborated with staff members
to implement customer service initiatives2. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals3. Monitored 1,000 vehicle fleet transportation and ensured shipping documents were properly filed4. Increase of President Circle Gold Member satisfaction rating from 66% to 92%5. Resolved conflicts and negotiated mutually beneficial agreements between parties6. Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies7. Observed over 100 employee's individual strengths and initiated mentoring program to improve areas of weakness and expand strengths

1. Established and optimized schedules to keep coverage and service in line with forecasted demands2. Cleaned and organized store, including checkout desk and displays3. Built positive relationships with customers to increase repeat business4. Quickly and accurately 8 counted drawers at start and end of each shift5. Mentored new sales associates to contribute to store's positive culture