- Review all incoming merchant applications, including checking the accuracy/ completeness of the Merchant Application Form and supporting documents.- Clarification with sales/ merchant on any ambiguities, and to obtain missing information/ supporting documents.- Assist merchant and review the submission of the change request. - Serve as an escalation point where L1 can’t solve issues raised by merchants.- Support the business for Risk business monitoring activities, such as Periodic Reviews and Risk Assessments. - Handle all the termination requests initiated both by merchants and the company based on the process flow.- Manage & maintain merchant's data in the system.- Collaboration with internal teams to streamline workflows and improve efficiencies including but not limited to process enhancement or update of forms to enhance efficiency including system testing.- Coordinate with various internal teams.

-Support sales team effectively on the payment product enquires such as POS/eCommerce/MOTO/EPP and other 3rd party payment product enquires such as AMEX/Alipay/WeChat Pay.-Responsible to on-boarding the Hong Kong Purchasing Card for Hong Kong Merchants.-Ensure successful merchant migration from Citibank to Wirecard at all times by aligning the process flow with project team, service team, and vendors.-Provide weekly migration reports on overall acquisition progress of the business development.-Handling refund, billing, chargeback, and dispute inquiries for Tier-3 & Tier-4 merchants effectively and accurately.-To ensure the onboarding merchants comply with company’s policy, KYC, AML standard, and regulatory requirements.-Handling unresolved Tier-3 and Tier-4 enquiries passed from the customer care team. -Working closely with other departments such as Risk and Compliance, Sales, Technical team, etc. to ensure issues are successfully resolved with the shortest turnaround.

-Ensure the application (MPOS/ MOTO/ ECOM/ Recurring) are processed promptly and accurately according to the company policy, KYC, AML standard, and regulatory requirements.-Monitor incomplete applications and follow through with the applicants to complete the application process.-Provide timely feedback to the related department on changes in application process requirements.-Liaise with sales, agents, customers, or relevant parties on application processing and assist applicants in the application process.-Maintain proper documents control, filling, and reporting.-Support inquiry and change request from the merchant.-Conduct on-site training/in house training to customer on the familiarization of product

-Monitor food and beverage preparation methods, portion sizes, and garnishing and presentation of food to ensure that food and beverage is prepared and presented in an acceptable manner.-Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.-Schedule staff hours and assign duties.-Establish standards for personnel performance and customer service.-Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity and costs.-Schedule use of facilities or catering services for events such as banquets or receptions and negotiate details of arrangements with clients.-Order and purchase equipment and supplies.-Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

-Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen working order.-Direct and assist passenger in emergency procedures, such as evacuating a plane following an emergency landing.-Administer first aid to passengers in distress.-Announce and demonstrate safety and emergency procedures, such as the use of oxygen mask, seat belts and life jackets.-Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landing.-Prepare passengers and aircraft for landing, following procedures.-Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, length of flights, food and beverage services offered and numbers of passengers.-Determine special assistance needs of passengers such as small children, the elderly or disabled person.-Reassure passengers when situations such as turbulence are encountered.

-Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants and resolution of any problems that arise.-Inspect event facilities to ensure that they conform to customer requirements.-Coordinate service for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.-Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress.-Evaluate and select providers of services according to customer requirements.-Plan and develop programs, agendas, budgets and services according to customer requirements.-Hire, train and supervise promoters and support crew required for events.-Design and implement efforts to publicize events and promote sponsorships.