Rachel M. Email and Phone Number

-Leads a team of 7 analysts-Increased production 50% with process improvement-Decreased time to completion by half-Strong understanding of industry frameworks and standards such as GDPR, HIPAA Security Rule, PCI DSS, SOC 1 & 2, HITRUST, FedRAMP, and ISO27001.-Aggregates and analyzes vendor risk data and develops risk reporting for various audiences.-Monitors progress creates remediation plans, and reports on vendor risk issues.-Identifies emerging risks, patterns and issues and work with information security and privacy partners to gather data, analyze, solicit input, and recommend improvements or remediation.

-Lead pre-purchasing program to vet new medical devices, looking at pricing and compliance factors-Prioritize work for team with customer deadlines and workforce evaluations-Analyze MDS2 forms to determine HIPAA compliance of medical devices-Completed patching project to ensure cyber security at hospital network of over 80,000 medical devices-Project management involving research for tight deadlines-Conduct research, perform analysis, document, and describe administrative, policy, and compliance implications pertaining to healthcare IT and specialized clinical systems to meet the HIPAA Security Rule Standard. -Perform security and compliance analysis of audit and assessment findings. -Integrate and align administrative and risk compliance policies with system requirements and remediation controls. -Discern and document feasibility of, and alternatives to, security and compliance policies and regulatory management.-Proficient in Microsoft Office suite (Excel, Vizio) as well as ServiceNow.

-Forecasting call center staffing needs based on historical data and current trends. -Scheduling of associates, both weekly and intraday.-Analyzing data to provide current metrics to hospital management

I create and dispatch work orders, ensuring accuracy in all points, troubleshooting as needed. I also assist hospital site managers in setting up their evening/weekend tech assignments to ensure proper coverage.In addition to my customer service role, I am also heavily relied upon for project work in data analysis for both customers as well as senior management.