I am a confident and professional Manager and Administrator with an extensive background in the management of busy workplaces across a range of industries. My invaluable experience in a variety of areas includes administration, management, events coordination, accounts receivable and payable, and managing day to day operations in a small to medium business. These skills have equipped me to have success at anything I put my hand to, including the running of my own virtual assistant business.As the go-to problem solver and organiser, I consistently deliver to a high standard even under immense pressure and critical deadlines. I am a confident communicator and I understand the energy and effort required for success. I thrive with new challenges through my “make it happen” and “can do” attitude.The one thing I do really well is build and maintain great working relationships. Through my friendly and approachable disposition, I enjoy going out of my way to make sure others are happy. Through personal effort and by taking a vested interest in others, I see things through their eyes. I look at the big picture of my client’s needs and processes, and implement systems that drive my own business practices to align with those of my client – ensuring satisfaction at every touch point. For a business owner, this approach has resulted in new business growth through word of mouth referrals and repeat clientele.If you are a small to medium business operator who dreads coming home from work each day to face those daunting administration tasks, such as invoicing, or returning phone calls, then get in touch today. I can help you bring order out of chaos and return to you some quality time.KEY CAPABILITIESSmall Business Operations | Office Management | Data Entry | Client Relations | Customer Service
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Business OwnerMuzz Buzz Joondalup Apr 2024 - PresentJoondalup, Western Australia, Australia -
Practice ManagerLive Well Physio Sep 2023 - PresentPerth, Western Australia, Australia
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Allied Health Practice ManagerMullaloo Chiropractic Clinic Jun 2020 - Aug 2023Perth, Western Australia, Australia
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ManagerProductive Plastics Jan 2005 - May 2020» Provide virtual and onsite administration support to achieve the running of an efficient office within a busy plastics fabrication production environment» Complete accounts and HR functions including accounts payable/receivable, payroll, superannuation, debt recovery, reconciliation, banking and EFTPOS» Regularly problem solve complex project issues though staff meetings and liaison with designers and architects» Maintain highly accurate accounts data using MYOB software in readiness for handover to the bookkeeper for BAS purposes» Operate MS Office software for producing letters, debt recovery, emailing and calendar management » Support the manager and work closely with production teams to ensure project deadlines area achieved to client specifications» Respond to telephone enquiries and provide quality client service face to face» Provide administration and management support to the sales staff » Supervise and train junior team members by delegating tasks and ensuring productivityRole Highlights» Developed and implemented core office systems resulting in streamlined processes from receipt of client order through to collection and delivery» Established and maintained strong client relationships through a ‘customer first’ commitment resulting in repeat business and word of mouth referrals» Willingly took on the challenge of project managing large client orders as the key contact person for on time delivery and receiving positive feedback on ability to take a vested interest in knowing the client’s procedures where small things matter
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Events AssistantSpacecubed Mar 2020 - Apr 2020Perth, Western Australia, Australia» Assist in the coordination of meetings and events in a co-working office space across 3 sites» Meet and greet clients, and provide assistance as the go-to person» Set up resources and room layout, including audio visual equipment, for groups of different sizes and needs» Liaise with external providers including caterers to achieve deadlines and expectations» Complete all tasks to meet client needs as required -
Receptionist And TrainerTeletronics 1996 - 2004» Greet and assist customers in the showroom as the first point of contact for the business» Respond to incoming telephone calls and redirect to the appropriate person» Coordinate stock orders, incoming and outgoing mail and machine servicing» Operate Microsoft Office software and complete data entry Role Highlights» Requested to attend onsite with clients following new phone system installations to conduct training for individuals and groups
Rachel Malone Education Details
Frequently Asked Questions about Rachel Malone
What company does Rachel Malone work for?
Rachel Malone works for Muzz Buzz Joondalup
What is Rachel Malone's role at the current company?
Rachel Malone's current role is Muzz Buzz Store Owner.
What schools did Rachel Malone attend?
Rachel Malone attended Edith Cowan University.
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Rachel Malone
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