At Northbound Strategy, we elevate businesses from vendors to thought leaders by identifying the value you bring to the community, crafting unique strategies around your expertise, and creating content to put you center stage with audiences that need to know you.

Oversee guest communications for 27 short-term rental properties.– Setup messaging process for pre and post-stay communications– Respond to inquiries in a timely manner through various messaging platforms– Manage reservation changes and audit payment process– Coordinate solutions for guest issues with maintenance and cleaning teams

• Created curriculum and daily lesson plans for high school ESL students for one school year• Instructed 91 students in English reading classes for 9th, 10th and 11th grades• Acted as a liaison between the Self Reliance Department of the LDS Church and Chuuk High School administration by outlining educational development realities within Chuuk• Mentored 12 Chuukese religious leaders in youth program structure and teaching techniques through weekly class visits and monthly trainings• Compiled and presented research findings on education development work in Micronesia to Self Reliance Department leaders of the LDS Church

• Monitored virtual training registration and communication • Built online classroom events• Responded to simultaneous requests and trouble-shooting needs in a timely manner• Produced numerous virtual trainings• Organized service-focused initiatives for the company

• Maintained customer account records• Streamlined analysis tracking for warranty program• Verified logistics for foreign, private-labeled orders• Managed donation requests and granted charitable donations• Organized company service events• Initiated a change-based focus group for Purchasing Department

• Coordinated all events and activities for an average of 13 youth groups each summer • Negotiated multiple housing and food-service contracts for groups ranging in size from 6 to 350 people• Oversaw marketing and budgets for conferences and events• Worked with multiple department heads on campus to coordinate student involvement• Increased average summer conference attendance by 300% over 4 years• Designed and implemented event surveys to gather feedback and analyze data for improvement• Built relationships with multiple community organizations/venues

Facilitated various activities for kids and youth ages 6-18Supervised summer field trips