Rachel Mathis Email & Phone Number

Atlanta, Ga, Us

• Responsible for exchanging data between our Payroll, HR, and Time and Labor products and the External partners that our clients use to provide other related services such as 401(k), benefits, banking, and benefit data. • Works directly with clients, client vendors, and our internal teams to successfully setup file transfers between Proliant and the client vendor on a recurring basis. • Obtains file specifications and transfer protocols and ensures that custom exports are created, setup, and tested for each new file transfer. • Adapts and learns different vendor software and file transmission protocols. • Researches issues with files and provide a timely resolution. • Responsible for ensuring that all files are transmitted and confirmed on a daily basis according to client and vendor specifications.• Audits daily maintenance activities across multiple data/scheduling integration systems. • Researches transmissions and payroll data to respond to inquiries from customers, external partners, and internal support staff.

• Supported the general administrative functions of a wide variety of administrative units including answering phones, greeting/referring/assisting visitors, customers, staff, or others.• Verified and created documents and reports, compiling records, scheduling meetings, organizing and maintaining information. • Processed weekly payroll for hourly employees for Coastal Helicopters and its intercompany, coordinating payroll data. Reconciled payroll prior to submission, validated confirmed reports, processed garnishment, tracked PTO, and verified attendance.• Retained and filed all payroll documentation, generating detailed reports as requested.• Coordinated calendars such as scheduling/canceling appointments and meetings.• Analyzed data including budgetary expenditures, and provides general office support.

Georgetown, Tx, Us

• Built relationships and communicate clearly with coworkers and vendors.• Identified, researched, and resolved billing variances to maintain system accuracy and currency• Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, reviewed and processed invoices, independently addressing and resolving issues.• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning, and bookkeeping. • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers and ensured all vendors are paid. • Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments, and promptly distributing checks.• Processed nightly bills, checks, and vendor payments worth over $500,000, maintaining detailed records and receipts.• Entered figures using a 10-key calculator to compute data quickly.• Collaborated with management to build and implement effective, modern employment policies.

•Determined financial needs or requirements by listening and working with members.•Resolved problems by clarifying issues; researching and exploring answers and alternative solutions and implementing solutions.•Up-sold additional services by recognizing opportunities and explaining the new features and benefits.•Interviewed applicants, gathers information for loan applications, explains options, rates, terms, and collateral requirements, and processes loans.

Jacksonville, Arkansas, Us

• Responsible for taking incoming client care calls and e-mails. Responded to and resolved cardholders’ concerns in a professional, timely manner. Ascertained cardholders’ facts, identified problem(s), and resolved disputes amicably.• Escalated unresolved disputes to management.• Supervised the daily work of the Customer Service Representatives within an assigned branch.• Responsible for completing month-end operational reports.• Identified ways to mitigate service delivery weaknesses and exploited potential service delivery strengths to differentiate FAB&T in the market.

Dallas, Tx, Us

• Sell a variety of specialized merchandise to customers using salesmanship and courtesy or serves as a customer service representative.• Perform "Lead" functions and may be assigned to more than one selling centers.• Practice Loss Prevention procedures and other related retail duties as required. Progress from non-specialized sales duties to specialized product expertise. Note disposition and knowledge of AAFES/Retail polices and business procedures.• Maintain accountability for all money assigned, including petty cash fund counts; wraps and rolls all money.

• Lead, plan, train, and review the work of staff responsible for providing customer service functions and services; participate in performing the most complex work of the unit.• Provide training and instruction to co-workers and employees in other departments in how to utilize assigned computer applications, programs, and modules; answer questions regarding system problems; troubleshoot hardware and software problems; assist in the general maintenance of computer and computer-related equipment.• Interacted with customers to provide information in response to inquiries about products/services and to handle and resolve all customer complaints.

Bachelor'S Degree, Business Administration And Management, General

Associate Of Science (A.S.), Business