Delivered professional customer service, managing hotel, catering, vehicle and reservation needs for inbound aircraft. Provided professional ground handling services, meeting incoming and outgoing aircraft needs (e.g., catering, amenities) and serving as first point of contact for high-profile clients. Coordinated with line service staff and pilots, processing customer purchases, fuel transactions, and ensuring comprehensive service fulfillment. Solely responsible for marshaling both military… Show more Delivered professional customer service, managing hotel, catering, vehicle and reservation needs for inbound aircraft. Provided professional ground handling services, meeting incoming and outgoing aircraft needs (e.g., catering, amenities) and serving as first point of contact for high-profile clients. Coordinated with line service staff and pilots, processing customer purchases, fuel transactions, and ensuring comprehensive service fulfillment. Solely responsible for marshaling both military and private aircraft, as well as coordinating with line service to ensure timely repositioning and refueling. Show less

Utilized Microsoft Co-Pilot to invent a donor database and outreach initiative, resulting in $13,000 in additional funding through grant proposals and funding requests.Developed and achieved goals for the officer board, ensuring deadlines were met and objectives achieved.Fostered positive relationships between executive team leaders, club members, and donors, resulting in club revenue increasing 45%.

Expanded and evaluated comprehensive curriculum strategies for 170+ students, using insights to improve content engagement and learning outcomes.Leveraged social media channels to engage a broader audience, driving program growth through innovative recruitment strategies.Collaborated with leadership to secure funding, allowing for program expansion and increased staffing, aligning with long-term strategic goals.