Rachel Oitker Email & Phone Number

Kansas City, Missouri, United States

Transitioned equipment training to Colorado office resulting in the reduction of staff by 1FTE. Achieved 7% efficiency gains through process streamlining.

Reduced office supplies, postage & express mail $350K annual savings. Achieved 12% efficiency gains through process streamlining. Implemented MFD functionality throughout home and regional offices allowing redundant equipment consolidation and decommissions of antiquated equipment resulting in $19,296.00 annual savings.Converted line print to laser print resulted in $50,400.00 annual savings.Transitioned dictation/transcription process to external vendor resulted in fee reduction of $68250.00 annually. Consolidated external vendors and implemented effective contract management strategy resulted in $9726.23 annual savings. Redesigned standard customer envelope due to postal increase resulted in $57,600.00 annual savings.

Performed at 119% of gross revenue plan during customer mandated 5% management fee reduction.Performed at 123.6% of gross profit plan.Obtained new customer business resulting in 54.6% revenue growth & 10% addition to staff.Reduced employee turnover by 14% in one year.Obtained 5 year customer contract renewal 6 months early.Received Far Exceeds customer satisfaction rating.Awarded PBMS All-star Recognition 2001 & 2002.

Scheduled and assigned output to meet customer deadlines and equipment configurations for print/insert equipment. Reconciled postage for 4 shifts 24 hour operation. Cross-trained on all production equipment to assist when necessary.