Rachel Pergamit Email & Phone Number

Boston, Massachusetts, United States

Development Specialist October 2020-present• Assumed ownership of broadcast texting (SMS) program with total audience of 185,000 subscribers, including content strategy and execution• Grew program from 600,000 SMS messages to 3,600,000 SMS messages and 1,200,000 MMS messages annually• Create monthly content calendar balancing priorities between donor cultivation, fundraising, event-based outreach, and urgent advocacy actions, delivering content messaging from various internal teams• For each broadcast: write content, gain approval from stakeholders, develop code for responsive text engagement, and own mail merges• Manage contact data quality through daily updates and quarterly cleanses• Report on metrics across individual broadcasts and holistic annual performance, tracking KPIs including click rate, reply rate, donation quantity and volume, and opt-out rate• Own all communication to and from Oxfam SMS inbox, including any incoming donor requests, message replies, and daily monitoring

• Managed monthly and quarterly communication to 30,000+ recurring givers: validated sustainer lists, wrote content, communicated with print media vendor, approved mock-ups• Improved retention for new sustainers through creation of donor journeys, utilizing HubSpot to create workflows and marketing automations• Owned relationship with external telemarketing vendor targeting new and existing donors, including campaign design, script writing, and audience selection• Ran programmatic outreach to lapsed sustainers; wrote content and automated email sequencing campaigns• Worked within pre-approved project budgets of up to $50,000 and, as needed, created business cases to increase budget based on performance of various programs

Tampa/St. Petersburg, Florida Area

-Led an office that helped register 5,000 people from historically underrepresented communities -Trained and supervised a team of three Assistant Directors-Recruited, interviewed and trained over 50 canvassers to conduct site based voter registration while adhering to statewide regulations and office policies-Conducted ongoing staff trainings and supervised leadership team of up to 10+ Field Managers -Oversaw and conducted quality control and fraud prevention procedures -Ran, analyzed and shared daily reports tracking registrations, site performance, and staff time-Managed administrative needs of the office, including tracking budgets, submitting requisitions, purchasing office supplies and contact with outside vendors

Greater Boston Area

-Led membership and fundraising phone canvassing office for environmental and public interest advocacy groups -Oversaw total fundraising of $1.5 million from small donor contributions, exceeding fiscal year goals three years in a row-Supervised and managed team of two Assistant Directors and an Administrative Assistant-Oversaw administrative tasks including payroll and budget management-Drafted and edited campaign fundraising scripts and templates-Worked closely with National Director to prepare and run semi-annual department trainings -Updated standard training content for 1 week program used for all incoming hires-Improved retention of part-time staff in a high turnover environment through individualized training, proactive schedule planning, and office-wide team building -Recruited, hired and managed team of 15-20 staff-Trained staff on effective canvassing and campaigning techniques-Monitored staff performance on daily and weekly basis and conducted evaluations-Performed administrative tasks including processing gifts and maintaining membership records

Tucson, Arizona Area

-Wrote comprehensive report on water harvesting benefits in urban areas and appropriate monitoring methods as component of deliverable for EPA grant -Conducted independent research on techniques for measuring effects of water harvesting for urban land use through Internet research and personal communications-Evaluated environmental health report cards and published bibliography for public use

Tucson, Arizona Area

-Managed up to 5 student workers to efficiently prepare custom salads during shifts-Processed up to 200 transactions within two-hour lunch special -Followed procedures for cash handling and maintained accurate cash register-Took daily inventory of soft drinks and standard ingredients -Monitored and restocks ingredients and soft drinks-Responsible for opening and closing procedures of the restaurant, following health, safety and sanitation guidelines for all products

-Conducted research on water use and biotechnology and produced literature review-Presented on sustainable agriculture research to staff with range of backgrounds-Communicated relevant information from various research activities to staff-Updated Excel database and entered detailed commodity data

Tucson, Arizona Area

-Familiarized students with price and market analysis, emphasizing computer use for statistical and regression analysis-Topics included: Market functions, costs, price indices, seasonality, marketing margins, commodity market models, price determination and price forecasting-Conducted personal and group tutoring during office hours -Acted as student representative on department planning committee