Rachel P. Email & Phone Number

Halifax, Nova Scotia, Canada

- Respond to and resolve client issues through incident recognition, research, escalation and follow-up- Work with internal departments and client staff to resolve client requests- Build strong working relationships with clients through regular meetings and professional communication

- Coach and help develop team members by providing constructive feedback, recognizing strengths, and new challenges- Perform quality assurance assessments for communication between analysts and clients- Identify inefficiencies within team/operational procedures, develop action plans and implement new procedures

- Threat analysis through NIDS/LIDS management, Endpoint Detection & Response systems, raw data/log analysis, malware analysis, and intelligence gathering and correlation- Operational processes such as documentation, ticket management, and incident response- Provide security subject matter expertise to clients in proactive analysis and incident response.

Halifax, Canada Area

Adhered to telecommunication industry expectation of providing advanced level of efficiency and support to a national customer base.

Diploma Of Education, Web Development

Information Technology, Database Management And Administration

Activities and Societies: High Technology Crime Investigation Association (student chapter)