Rachel P. Email & Phone Number

Halifax, Nova Scotia, Canada

- Respond to and resolve client issues through incident recognition, research, escalation and follow-up- Work with internal departments and client staff to resolve client requests- Build strong working relationships with clients through regular meetings and professional communication

- Coach and help develop team members by providing constructive feedback, recognizing strengths, and new challenges- Perform quality assurance assessments for communication between analysts and clients- Identify inefficiencies within team/operational procedures, develop action plans and implement new procedures

- Threat analysis through NIDS/LIDS management, Endpoint Detection & Response systems, raw data/log analysis, malware analysis, and intelligence gathering and correlation- Operational processes such as documentation, ticket management, and incident response- Provide security subject matter expertise to clients in proactive analysis and incident response scenarios

Halifax, Canada Area

Adhered to telecommunication industry expectation of providing advanced level of efficiency and support to a national customer base.

Diploma Of Education, Web Development

Information Technology, Database Management And Administration

Activities and Societies: High Technology Crime Investigation Association (student chapter)