Rachel Pulliam Email & Phone Number

Brookfield, Missouri

Kansas City, Kansas

- Manage 8 Managers/Supervisors and 130 employees within Transporters, Lobby Attendants, Call Center Reps, Linen Workers and Leads. Responsible for the hiring, evaluation and disciplining of Managers/Supervisors and front-line employees. - Execute the following systems proficiently: Kronos, Lawson, Epic, Nova, O2, Citrix, Global Field Financials, Voalte, Hospital Budget Advisor, Global Performance System, ICIMS, ISISpro and FFP. - Analyze data and developed staffing models within… Show more - Manage 8 Managers/Supervisors and 130 employees within Transporters, Lobby Attendants, Call Center Reps, Linen Workers and Leads. Responsible for the hiring, evaluation and disciplining of Managers/Supervisors and front-line employees. - Execute the following systems proficiently: Kronos, Lawson, Epic, Nova, O2, Citrix, Global Field Financials, Voalte, Hospital Budget Advisor, Global Performance System, ICIMS, ISISpro and FFP. - Analyze data and developed staffing models within Transportation, Linen and the Call Center to meet the demands within The University of Kansas Health System.- Met with and maintained relationship with the client to attain contract targeted metrics agreed upon.- Maintain product and service quality standards by conducting ongoing observations, investigating complaints and initiating corrective actions in a unionized environment. - Maintain a close relationship with Human Relations to insure there is consistency in following all policies and procedures of The University of Kansas Health System. - Create, manage, and maintain employee satisfaction.- Participate in several Lean events acquiring additional skills.- Maintain effective relationships with customers and demonstrates knowledge of department operations.- Oversee four budgets including labor costs, supply costs, inventories. Responsible for ordering, maintaining, and making efficient use of capital equipment as well as monitoring and analyzing daily, weekly and monthly financial and operating reports.- Maintain all controls for each of the programs, to include: Operations Logs and Records, Transport Records, Account Records, Weekly Inspections, Monthly Summary, Daily Hour Control, Safety and Systems.- Maintains operations audits and safety audits for CTD.- Organize and manage the Linen Utilization Committee.- Successful outcomes in employee satisfaction as a manager and prior experience in the Central Transportation and Linen departments Show less

Kansas City, Kansas

- Manage over 35 Transporters, Lobby Attendants, Dispatchers, and Leads. Responsible for the hiring, evaluation and disciplining of employees.- Execute the following systems proficiently: Kronos, Lawson, Epic, Nova, O2, Citrix, Global Field Financials, Voalte, Hospital Budget Advisor, Global Performance System, ICIMS, ISISpro and FFP. - Create, manage, and maintain employee satisfaction, bringing the department from a Tier 3 (worst) to a Tier 2 at The University of Kansas Hospital… Show more - Manage over 35 Transporters, Lobby Attendants, Dispatchers, and Leads. Responsible for the hiring, evaluation and disciplining of employees.- Execute the following systems proficiently: Kronos, Lawson, Epic, Nova, O2, Citrix, Global Field Financials, Voalte, Hospital Budget Advisor, Global Performance System, ICIMS, ISISpro and FFP. - Create, manage, and maintain employee satisfaction, bringing the department from a Tier 3 (worst) to a Tier 2 at The University of Kansas Hospital (Morehead/Press Gainey Survey). 2012-2015 net total variance ↑ 261. - Implemented tracking system and coached to performance measures, raising productivity from 2.83 average moves an hour per month (June 2014) to 3.56 average moves an hour per month (June 2015). - Created and implemented embedded positions that raised productivity by 107% in the perioperative services. - Participated in Kaizen Workshops - Lead a team for Perioperative Services Kaizen workshop. We found that the cycle time for a transport was very high and reduced this cycle time by trialing the following: - Pre/Post Transporters staying in the pre/post area all the time. - Having the Unit Secretaries calling the units when they order transport, to make sure that the RN had the patient ready for when transport arrived. - We implemented this strategy. - Participated in several Lean events acquiring additional skills.- Maintain effective relationships with customers and demonstrates knowledge of department operations.- Oversee the budget including labor costs, supply costs, inventories. - Training staff to perform activities appropriate to the specific needs of the patient/resident population; demonstrating knowledge of specific issues directly related to reaching patient unit.- Successful outcomes in employee satisfaction as a manager and prior experience in the Central Transportation department. Show less

Kansas City, Kansas

- Managed over 20 EVS employees and 10 Linen employees.- Maintained operations audits and safety audits for both EVS and Linen.- Identified and implemented a more cost-effective pillow for the hospital to use, saving the hospital $66,240 annually.- Organized and managed the EVS quality improvement process of testing cleaning effectiveness and promoting corrective training of housekeepers. Reported outcomes and trending for EVS Leadership and the Infection Prevention and Control… Show more - Managed over 20 EVS employees and 10 Linen employees.- Maintained operations audits and safety audits for both EVS and Linen.- Identified and implemented a more cost-effective pillow for the hospital to use, saving the hospital $66,240 annually.- Organized and managed the EVS quality improvement process of testing cleaning effectiveness and promoting corrective training of housekeepers. Reported outcomes and trending for EVS Leadership and the Infection Prevention and Control Committee. - Execute the following systems proficiently: Kronos, Lawson, Epic, Nova, O2, Citrix, Global Field Financials, Voalte, Hospital Budget Advisor, Global Performance System, ICIMS, ISISpro and FFP. - Rounded on units for cleanliness and consistency in clean and soiled linen.- Implemented and created new task sheets for better efficiencies in clean drop offs. - Maintained the “Linen Tool” and communicated with all RN managers within the hospital of their linen usage. - Maintained effective relationship with customers and demonstrating knowledge of department operations. - Managed the hiring, evaluation and disciplining of housekeeping employees; prepared work schedules and maintained adequate staffing.- Oversaw the budget including labor costs, supply costs, inventories. Responsible for ordering, maintaining, and making efficient use of capital equipment as well as monitoring and analyzing daily, weekly and monthly financial and operating reports.- Trained staff to perform activities appropriate to the specific needs of the patient/resident population; demonstrated knowledge of specific issues directly related to reaching patient unit.- Maintained all controls for each of the programs, to include: Operations Logs and Records, Housekeeping Records, Account Records, Weekly Inspections, Monthly Summary, Monthly Joint Review Meetings, Daily Hour Control, Safety and Systems. - Consistent in employee satisfaction and outcomes. Show less

Kansas City, Kansas

- Managed over 30 employees, giving them tasks and organizing their schedules.- Created and implemented the buddy cart system. - Rounded daily on units checking on staff and the cleanliness of the hospital. - Maintained effective relationship with customers and demonstrated knowledge of departmental operations.- Managed the hiring, evaluation and disciplining of housekeeping employees; prepared work schedules and maintained adequate staffing.- Execute the following systems… Show more - Managed over 30 employees, giving them tasks and organizing their schedules.- Created and implemented the buddy cart system. - Rounded daily on units checking on staff and the cleanliness of the hospital. - Maintained effective relationship with customers and demonstrated knowledge of departmental operations.- Managed the hiring, evaluation and disciplining of housekeeping employees; prepared work schedules and maintained adequate staffing.- Execute the following systems proficiently: Kronos, Lawson, Epic, Nova, O2, Citrix, Global Field Financials, Voalte, Hospital Budget Advisor, Global Performance System, ICIMS, ISISpro and FFP. - Oversaw the budget including labor costs, supply costs, inventories. Responsible for ordering, maintaining, and making efficient use of capital equipment as well as monitoring and analyzing daily, weekly and monthly financial and operating reports.- Maintained product and service quality standards by conducting ongoing observations, investigating complaints and initiating corrective actions.- Maintained cleanliness of equipment, assuring sanitation and infection prevention; took corrective action where necessary.- Provided supportive leadership; establishing employee trust, security, and satisfaction demonstrating competence and willingness to serve.- Trained staff to perform activities appropriate to the specific needs of the patient/resident population; demonstrated knowledge of specific issues directly related to reach patient unit. - Maintained all controls for each of the programs, to include: Operations Logs and Records, Housekeeping Records, Account Records, Weekly Inspections, Monthly Summary, Monthly Joint Review Meetings, Daily Hour Control, Safety and Systems.- Successful in effectively meeting patient and customer needs. Show less

Kansas City, Kansas

- Acted as the liaison for all-ancillary departments and nursing units for patient transports, housekeeping, and courier services.- Prioritized daily requests for transportation and housekeeping to minimize patient’s wait and maintain a schedule of transports and work requests. - Practiced patient-centered focus and strived to support the mission, goals and values of the hospital, department, and division. - Maintained confidentiality and safeguard files for EVS and CTD.-… Show more - Acted as the liaison for all-ancillary departments and nursing units for patient transports, housekeeping, and courier services.- Prioritized daily requests for transportation and housekeeping to minimize patient’s wait and maintain a schedule of transports and work requests. - Practiced patient-centered focus and strived to support the mission, goals and values of the hospital, department, and division. - Maintained confidentiality and safeguard files for EVS and CTD.- Documented and took phone calls for over 300 requests daily for dispatch in the CTD/EVS computer system timely and accurately. - Ensured appropriate radio etiquette at all times, utilizing appropriate ten-codes and statements.- Exceeded patient standards and attained excellent report with Nursing Staff Show less

Kansas City, Kansas

- Exceeded productivity standards.- Ensured the patient was safe during each trip.- Exceeded expectations in performance evaluations.- Ensured appropriate radio etiquette at all times, utilizing appropriate ten-codes and statements.- Prioritized daily requests for transportation to minimize patient’s wait and maintained a schedule of transports. - Practiced patient-centered focus and supported the mission, goals and values of the hospital, department, and division. -… Show more - Exceeded productivity standards.- Ensured the patient was safe during each trip.- Exceeded expectations in performance evaluations.- Ensured appropriate radio etiquette at all times, utilizing appropriate ten-codes and statements.- Prioritized daily requests for transportation to minimize patient’s wait and maintained a schedule of transports. - Practiced patient-centered focus and supported the mission, goals and values of the hospital, department, and division. - Acted as the liaison for all-ancillary departments and nursing units for patient transports and courier services Show less

Parkville, Mo

- Supervised the store in the absence of the store manager, with full responsibility for sales, costs, customer experience, and risks.- Supported, trained and helped employees develop skills in their position.- Kept informed of all new products and store policies.

Waynesboro, Ga

- Visited and sold product to bookstores in 15 different states.- Compiled sales packages to promote to retailers.- Attended all trade shows and built relationships with other retailers.- Worked closely with customer service, billing, and shipping departments to ensure retailers received product in a timely manner.- Planned and organized retail shows at the warehouse.

Overseas

- Scheduled and led 50 employees and 4 shift supervisors. - Managed the store in the absence of the store manager, with full responsibility for sales, costs, customer experience, risks and staff management. - Supported the store manager as required in administrative matters.- Identified and implemented continuous improvement opportunities to meet and exceed the store’s target goals.- Coached, trained, and developed employees.- Took responsibility for key aspects of store… Show more - Scheduled and led 50 employees and 4 shift supervisors. - Managed the store in the absence of the store manager, with full responsibility for sales, costs, customer experience, risks and staff management. - Supported the store manager as required in administrative matters.- Identified and implemented continuous improvement opportunities to meet and exceed the store’s target goals.- Coached, trained, and developed employees.- Took responsibility for key aspects of store operation as required, e.g., stock deliveries. - Performed regular store operational duties.- Took responsibility for personal development and actively sought opportunities for improvement. Show less

Bachelor'S Degree, Marketing/Marketing Management, General

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, 3.74