Rachel R. Knox Email and Phone Number

• Continuously assess activities related to Clinical, Non-Clinical, Capital and Construction, and Systems teams; Directs newly created Business Analytics team to drive process improvement through data• Oversee the contracting and negotiation of GPO and local contracts and adherence to agreement terms and conditions in order to obtain rebates and focus on savings• Developed department-wide book of business that outlines all contracts in need of review throughout each FY, catalogs all projects and initiatives

• Supervised all activities under Managers of Site and System Operations including daily ordering, product conversions, data management of individual item masters across multiple ERP until decision made to being standardization to PeopleSoft in 2016• Completely redesigned Supply Chain workflow because of customized options of PeopleSoft with focus on storeroom replenishment, fill/kill par locations• Implemented PeopleSoft as McLaren ERP at all McLaren facilities through completion of all activities needed to go live like mapping out par locations, performing of physical inventories, relabeling, on-site training with new technology, education of end users through SCM-designed job aids and support staff• Developed new team to liaison between IT integrations partners and Supply Chain employees who were able to understand and cater to processes and activities external to Supply Chain department; Hired Regional Managers to report to Corporate Site Operations Manager and align with restructures CEO/CFO leadership• Brought semi-annual inventory operations in-house by working through Finance and auditors to determine what to count, schedule of counts, and auditor requirements• Responded to Covid-19 PPE crisis through evaluation of samples from non-traditional supply sources, sourced raw materials for production of masks and gowns, sought out manufacturers and sewing shops to produce more PPE for McLaren facilities• Created SCM item watchlist and spearheaded weekly tracking of PPE supply to report to leadership and the State of Michigan

• Realigned relationship such that all site Materials Management departments reported to Corporate Supply Chain with acknowledgment of dotted line to individual hospital leadership at 10 subsidiary Supply Chain departments• Centralized all ordering to create purchasing parity, updated job titles and pay scales for 100 employees, sorted through union and non-union roles in order to give facilities a resource for contract negotiation and let site staff focus on activities that could only be supported by on-site Supply Chain• Set in place first distribution partner relationship with focus in LUM (Logical Unit of Measure) and Just in Time (JIT) ordering to enhance efficiency• Initiated Surgitrack and Qsight systems with Owens and Minor to manage high dollar inventories• Sought out additional offerings in GHX to bring importance to order exceptions and relation to contracting

• Given responsibility for all contracting and negotiations for Lab, Med Surg/Gen Nursing, Support Services, and Facilities service lines• Supervised team of Project Associates meant to support analysis of contracts and vendor selection with focus on price alignment and creation of Access database to house all McLaren contracts

• Championed project to reduce storeroom inventory value across all 10 facilities to approx. $1M thereby limiting inventory carrying costs and driving standardization efforts • Implemented and standardized product formulary to provide continuum of care• Created RFPs, submitted and analyzed bids to capture highest quality of care for best price• Contract analysis to make product mix recommendations to subsidiaries• Participated in meetings meant to further development of Corporate Value Analysis program

• Developed trusted relationship with Materials Management staff and vendors• Processed departmental purchase requisitions for all subsidiaries using GTE Med Series 4 to continue steady flow of product to all McLaren hospitals and facilities

• Promoted to customer service and billing role after showing acuity in data entry and purchasing position