Building a team of world-class product managers, incubating zero to one digital products, and transforming cultural expectations and approaches to creating meaningful outcomes for our members, providers, and clinicians.

Align technology portfolio and roadmap with business objectives, targeting custom application development (B2B and B2C portals, internal apps, and Data Warehouse) and leveraging third party applications (Salesforce, Claims, Care Management, BI), removing duplicate tools and functions, and reducing annual run rate.Assemble go-to-market strategy for new partnerships and product offerings. Build and lead a diverse custom product team, including product owners, software engineers, and quality assurance Engineers at varying levels of team leads, managers, and directors.Harness data as an asset, launched self-service reporting, and set foundation for new growth by implementing data governance program improving data visibility, awareness, management, and quality.Improved delivery visibility, accountability, and security through establishing technology governance functions including Demand Management, Change Control Board, Co-Chair Architecture Review Board.

Senior IT Manager driving process, organizational, and system innovation by managing a team of 15+ business analysts, system engineers, and quality assurance engineers to create new and improve existing enterprise applications.Built Executive IT project roadmap, established project ROI metrics and screening process, and brought transparency into IT activity and delivery.Manage all project and system enhancement demand, intake, and prioritization for IT, while planning resource allocation and assignments that grow the team’s skills and capacity.Leverage relationships with C-level and department VPs, enabling IT alignment with strategic business objectives, re-imagined department functions and duties, and drove business transformation projects.Facilitate effective change management, including addressing employee resistance, process impacts, sustainability planning, change readiness assessment, and leadership alignment.

PROJECT / PROGRAM MANAGEMENTLead internal marketing and messaging campaign for unprecedented IT services contract vehicle for the agency, valued at $25 Billion. Initiate, plan, execute, monitor project to create marketing strategy, and conduct information session for 550+ attendees. Coordinate cross-divisional project team activity, present regularly to agency management broadly, and directly advise C-level executives. Routinely present to C-level executives to influence and monitor adoption of high-profile initiatives.STRATEGY AND DIVISION MANAGEMENTCoordinate 26 division level strategy projects into an overall comprehensive 5 year plan. Integrate all schedules, monitor, positively influence, coach/mentor peers, advise leadership on project progress. Directly manage multiple projects. Assess projects for risks, issues, and advise management.INFORMATION SYSTEMS MANAGEMENTStreamline administrative burden within the division through developing SharePoint sites, workflows, and forms. Serve as data and content management SME and consulting architect on SharePoint development. Member of agency SharePoint Developers and Maintainers Board.

CLIENT SERVICESSupported clients with enterprise level Microsoft Project Server and SharePoint implementation in the development and maintenance of software. Empowered clients to maximize investment through strategic planning. Architect and coordinate application design, manage software development life cycle, ensure client approval of deliverables.TECHNICAL WRITING & IT PROGRAM MANAGEMENT: Author, co-author, review, and maintain enterprise-level system documentation. Elicit, capture, and analyze user requirements, procedures, and processes. Facilitate and document requirements identification. INFORMATION SYSTEMS SECURITY & GOVERNANCE: Author, co-author, review, and maintain System Security Plans, including: Information System Risk Assessments, Contingency Plans, and Corrective Action Plans. Lead staff and contractors through system security planning, exercises, and artifact reviews/updates. Serve as chief representative for all IT program/ investment’s Information System security-related planning, compliance, risks, and issues.STRATEGY AND PERFORMANCE MANAGEMENT: Facilitate all working sessions. Coordinate assignment, completion, and integration of all team member deliverables into the final Program Strategy. Initiative Lead, and Project Manager on multiple strategic objectives, initiatives, and projects. CUSTOMER SERVICE AND PROBLEM SOLVINGExceed customer expectations through preparation and attention to detail. Work with clients who use or receive services and products produced to assess needs, provide information or assistance, resolve problems, and satisfy expectations. Regularly provide and deliver presentations, expressing complex information, ideas, and facts to stakeholder audiencesCOMMUNICATIONSWrite marketing copy, oversee website development, and coordinate ongoing website maintenance. Plan and develop content and document management strategies for external customers; administer content and document management operations.

Directly support the WIC Program Director and Deputy Director by overseeing database management and software development, ensuring program and software compliance with USDA policies by interpreting and applying rules and regulations, providing analytical insights to inform program decisions, and coordinating internal and joint program process improvement.Database Management & Analysis•Monitor Oracle 10g database that supports daily operations for 500 staff, 85 clinics, 145,000 monthly program participant’s medical documentation and benefit issuance, administrative and financial records for 1,000 authorized grocers, and multi-million dollar grant budget and reporting.•Implement large scale management information system (MIS) enhancement projects using agile methodology, improving data quality, designing integrated logic protocols, and conducting smooth transition to roll out.•Coordinate the development of a data warehouseProgram Liaison•Identify meaningful measures for data dashboards and assess program performance against identified goals•Prepare and present data and evidence-based recommendations to WIC Program Director and Deputy Director, and Deputy Secretaries for Dept. of Health•Administer RWJ Foundation Quality Improvement Project designed to enhance WIC’s referral services and enrich data sharing between WIC and other public health programs. This included coordinating project schedule, meetings, identifying deliverables and goals, composing inter-program policy development, strategizing process improvement, writing reports and delivering presentations.Administrative Duties•Maintain strategic planning calendar to coordinate activities across program units and prioritize projects•Manage vendor contracts, including negotiating project quotes, approving invoices, and budget management•Supervise Research Assistant, Marketing Specialist, and Digital Media Specialist

• Advised the program director on current policy issues and provide in-depth analysis on incoming reports.• Co-developed state legislation related to programmatic efforts.• Drafted new measures for program evaluation to submit for monitoring and accountability.• Developed new databases and other tools for internal use with Microsoft Applications.• Represented the program to the Partnership to End Childhood Hunger and DHMH Data Groups.