Rachel Roupp Email & Phone Number

Pittsburgh, Pennsylvania, United States

Greater Pittsburgh Region

• Connected with customers to provide a shopping experience that will encourage positive customer connections and loyalty
• Supported the management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
• Performed register functions while using sales, promotion, and product knowledge to drive add-on sales

Greater Pittsburgh Area

• Ensured store was achieving company objectives and KPI goals
• Connected with customers to provide a shopping experience that will encourage positive customer connections and loyalty
• Supported the management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
• Performed register functions while using sales, promotion, and product knowledge to drive add-on sales
• Processed shipments and inventory
• Transferred money from the store to the bank

Pittsburgh, Pennsylvania, United States

• Employed by Chemistry Communications to service UPMC Health Plan as an in-house editor for creative services
• Edited marketing, educational, and technical materials across all UPMC Health Plan LOBs, including provider, Medicare, Medicaid, Workpartners, and commercial
• Wrote and edited white papers to aid internal decision making for high-level projects
• Wrote compelling, detailed, accurate press releases, edits, and product makeups for internal and external distribution with consideration to member accessibility
• Improved the overall presentation of written material
• Assisted in the creation of the Community Engagement Committee

Greater Pittsburgh Area

• Generated or curated at least 3 posts per week on Career Development’s Facebook, Twitter, and Instagram profiles
• Covered events live on Instagram and Snapchat
• Generated posts by researching local job and internship listings and campus events
• Scheduled posts using Hootsuite
• Designed social media graphics using Canva
• Contacted campus employers and student employees to arrange interviews

Greater Pittsburgh Area

• Assisted the professor in preparing the classroom each day, specifically setting up the computer and projector
• Created PowerPoint presentations
• Proofread PowerPoints and other classroom materials
• Scanned and copied course materials
• Contacted university staff and faculty as needed
• Assisted students with their writing on a classroom and individual level

• Assisted in curating daily posts on Chatham University’s social media
• Collected and organized data on social media engagement
• Generated social media content, primarily for Instagram and Snapchat

Pittsburgh, PA

• Read and evaluated journal submissions
• Copyedited pieces for printing
• Created broadsides to be shared on social media
• Generated content for The Fourth River’s Twitter and Instagram accounts
• Contacted presses to receive advanced review copies of books
• Edited and updated The Fourth River's website

Mansfield, Pennsylvania

• Curated daily posts on the English and World Languages Facebook page
• Generated original ideas for posts and social media contests
• Scheduled posts within Facebook
• Served as a liaison between students and faculty
• Facilitated a relationship between English and World Languages and Communications Departments
• Increased online engagement with English and World Languages page by 25% in two weeks

Mansfield, Pennsylvania

• Assisted an average of fifteen students per week
• Tutored students in English as a second language, literary analysis, grammar, professional writing, women’s studies, and physical and social sciences
• Worked with students over multiple semesters to develop their writing skills
• Cultivated connections with students learning English as a second language
• Visited classrooms to promote the writing center
• Received Clery Act/Title IX mandated reporter training

Mansfield, Pennsylvania

• Reorganized and maintained a student file system of over 1,000 files
• Coordinated appointments with professors and students
• Managed the schedules of four faculty members in Outlook
• Directed callers and visitors to the appropriate parties
• Became familiar with FERPA regulations
• Kept extensive student records using Excel

Mansfield, Pennsylvania

• Planned lessons and assignments with professors
• Supervised students’ participation in activities outside of the classroom
• Assisted students with developing critical learning skills
• Implemented writing skills in the classroom and individual meetings with students
• Worked with students from diverse backgrounds and education levels
• Visited classrooms to demonstrate MLA and APA style guides

Wellsboro, Pennsylvania

• Became familiar with HIPPA regulations
• Interacted directly with patients and hospital staff
• Served as well as prepared meals
• Maintained kitchen cleanliness in accordance with state standards
• Worked both independently and as part of a team

Wellsboro, Pennsylvania

• Developed strong customer service skills
• Processed and tracked inventory
• Prepared and delivered orders
• Arranged visually appealing product displays

Bachelor Of Arts - Ba, English Language And Literature/Letters

Master Of Fine Arts - Mfa, Creative Writing