Rachel Roupp Email & Phone Number

Pittsburgh, Pennsylvania, United States

Greater Pittsburgh Region

• Connected with customers to provide a shopping experience that will encourage positive customer connections and loyalty• Supported the management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop• Performed register functions while using sales, promotion, and product knowledge to drive add-on sales

Greater Pittsburgh Area

• Ensured store was achieving company objectives and KPI goals • Connected with customers to provide a shopping experience that will encourage positive customer connections and loyalty• Supported the management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop• Performed register functions while using sales, promotion, and product knowledge to drive add-on sales• Processed shipments and inventory• Transferred money from the store to the bank• Assumed responsibility of all store operations

Pittsburgh, Pennsylvania, United States

• Employed by Chemistry Communications to service UPMC Health Plan as an in-house editor for creative services• Edited marketing, educational, and technical materials across all UPMC Health Plan LOBs, including provider, Medicare, Medicaid, Workpartners, and commercial• Wrote and edited white papers to aid internal decision making for high-level projects• Wrote compelling, detailed, accurate press releases, edits, and product makeups for internal and external distribution with consideration to member accessibility • Improved the overall presentation of written material• Assisted in the creation of the Community Engagement Committee• Worked with a clinical team to produce and refine copy for the RxWell smartphone app• Followed guidelines of UPMC Health Plan’s style guide in tandem with those of the AP and APA style guides

Greater Pittsburgh Area

• Generated or curated at least 3 posts per week on Career Development’s Facebook, Twitter, and Instagram profiles• Covered events live on Instagram and Snapchat• Generated posts by researching local job and internship listings and campus events• Scheduled posts using Hootsuite• Designed social media graphics using Canva• Contacted campus employers and student employees to arrange interviews• Filmed and edited interviews with students and employers• Worked with the campus copy center to design and produce flyers and other promotional materials• Represented the department at campus events and regional job fairs• Took photos at events to be used for later promotional materials• Answered and directed calls• Monitored and responded to comments on social media• Assisted students with scheduling appointments• Prepared and presented reports on social media analytics• Posted events in the ChathamU app

Greater Pittsburgh Area

• Assisted the professor in preparing the classroom each day, specifically setting up the computer and projector • Created PowerPoint presentations• Proofread PowerPoints and other classroom materials• Scanned and copied course materials• Contacted university staff and faculty as needed• Assisted students with their writing on a classroom and individual level• Graded quizzes and essay assignments• Recorded attendance and grades in digital and physical grade books• Assisted with office upkeep and maintenance

• Assisted in curating daily posts on Chatham University’s social media• Collected and organized data on social media engagement• Generated social media content, primarily for Instagram and Snapchat

Pittsburgh, Pa

• Read and evaluated journal submissions• Copyedited pieces for printing• Created broadsides to be shared on social media• Generated content for The Fourth River’s Twitter and Instagram accounts• Contacted presses to receive advanced review copies of books• Edited and updated The Fourth River's website• Collected, organized, and analyzed engagement data for Twitter

Mansfield, Pennsylvania

• Curated daily posts on the English and World Languages Facebook page• Generated original ideas for posts and social media contests• Scheduled posts within Facebook• Served as a liaison between students and faculty• Facilitated a relationship between English and World Languages and Communications Departments• Increased online engagement with English and World Languages page by 25% in two weeks• Created alumni contact information database spanning thirty years • Served on the English Outreach Committee

Mansfield, Pennsylvania

• Assisted an average of fifteen students per week• Tutored students in English as a second language, literary analysis, grammar, professional writing, women’s studies, and physical and social sciences• Worked with students over multiple semesters to develop their writing skills• Cultivated connections with students learning English as a second language• Visited classrooms to promote the writing center• Received Clery Act/Title IX mandated reporter training

Mansfield, Pennsylvania

• Reorganized and maintained a student file system of over 1,000 files• Coordinated appointments with professors and students• Managed the schedules of four faculty members in Outlook• Directed callers and visitors to the appropriate parties• Became familiar with FERPA regulations• Kept extensive student records using Excel• Planned and coordinated the Academic Standards Review Board

Mansfield, Pennsylvania

• Planned lessons and assignments with professors• Supervised students’ participation in activities outside of the classroom• Assisted students with developing critical learning skills• Implemented writing skills in the classroom and individual meetings with students• Worked with students from diverse backgrounds and education levels• Visited classrooms to demonstrate MLA and APA style guides • Planned and taught a class about how to use the library databases• Assisted in creating student files and academic planning• Planned program events and outings

Wellsboro, Pennsylvania

• Became familiar with HIPPA regulations• Interacted directly with patients and hospital staff• Served as well as prepared meals• Maintained kitchen cleanliness in accordance with state standards• Worked both independently and as part of a team

Wellsboro, Pennsylvania

• Developed strong customer service skills• Processed and tracked inventory• Prepared and delivered orders • Arranged visually appealing product displays

Bachelor Of Arts - Ba, English Language And Literature/Letters

Master Of Fine Arts - Mfa, Creative Writing