- Manage and coach team of 3-4 customer success managers working in the mid-market and enterprise sectors- Support my team in client escalations, renewals and expansion, product adoption, relationship management, and career growth- Continue to manage my own book of 50+ mid-market and enterprise customers- Assist with hiring, communications, process development, and cross-department collaboration across the company.

- Serve as the primary relationship owner and strategic advisor to an assigned book of 50+ customers, primarily mid-market companies.- Drive Splash adoption, engagement, expansion, and renewals for all customer accounts.- Collaborate with Account Executives to identify upsell and expansion opportunities. - Create customized resources, tools, trainings, and other collateral for my book of business to support product adoption.- Develop expertise in Splash technology and events marketing methodology.- Deliver periodic status and results presentations to internal and external teams, including measurement and communication of ROI.- Provide customer feedback and feature requests to internal Splash teams to drive future product development.- Collaborate with, prepare, and support internal teams who deliver training, support, and project management directly to customers to ensure a seamless experience.

- Serve as the primary relationship owner and strategic advisor to an assigned book of 60+ customers, from small businesses to Enterprise companies.- Drive Splash adoption, engagement, expansion, and renewals for all customer accounts.- Collaborate with Account Executives to identify upsell and expansion opportunities. - Create customized resources, tools, trainings, and other collateral for my book of business to support product adoption.- Develop expertise in Splash technology and events marketing methodology.- Deliver periodic status and results presentations to internal and external teams, including measurement and communication of ROI. - Provide customer feedback and feature requests to internal Splash teams to drive future product development.- Collaborate with, prepare, and support internal teams who deliver training, support, and project management directly to customers to ensure a seamless experience.

- Developed strategies to cultivate, solicit, and steward 170 major and planned gift donors and prospects.- Worked closely with the Director of Development and senior College administrators to maintain and develop relationships with prospects, donors, high net-worth individuals, and community leaders.- Collaborated across academic and administrative departments and with senior leaders such as Deans and faculty to understand priorities and engage them as needed to build strong donor relationships.- Designed experiences for prospects (visits to campus, attending alumni events, exposure to academic and other college staff, engaging them as leaders, etc.) to strengthen their interest in Queens College.- Developed proposals that aligned Queens College funding priorities with donor interests and capacity.- Tracked prospect and donor contact information, status, and next steps in donor database, performed research to identify and quality major gifts prospects, drafted and designed collateral materials, and other tasks as assigned.

- Cultivated and managed all sources of fundraising for a $3 million nonprofit arts education organization. Increased unearned income by over 200% in four years.- Managed all fundraising responsibilities including individual donor relations and solicitation, gift acknowledgement, stewardship, and day-to-day correspondence; researching and generating proposals, reports, acknowledgements, and general correspondence for foundation, corporation, and government funding sources; managing the donor and grant databases; and planning and managing all fundraising and cultivation events, including the annual benefit.

- Assisted in all fundraising activities of a $2.5 million nonprofit fine arts school. - Responsibilities included drafting and preparing grant proposals, letters of inquiry, solicitation materials, gift acknowledgements, donor correspondence and final reports as required; managing the development calendar; and maintaining the Raiser’s Edge donor database. Also assisted in the planning and coordination of major fundraising events including the annual benefit. Helped facilitate annual appeals and major gift campaigns.

Responsible for drafting weekly updates on Congressional activity, lobbying disclosure compliance, scheduling meetings and preparing materials for clients to meet with their Members of Congress, and other special projects including overhauls of the website and print marketing materials, and organizing the biennial election luncheon and other events. Also assisted the Director of Grants with researching foundation, federal and corporate grant prospects and grant writing.

Processed and drafted constituent correspondence, attended legislative hearings, and gave tours of the Capitol to visitors. Assisted with special projects for staff members and performed general office tasks including answering the phones, sending faxes and making photocopies.

Assisted with the day-to-day house management and administration of a nonprofit arts space. Duties included grant writing, tracking and reporting, monthly newsletter and donor mailings, processing donations, program coordination and scheduling, maintaining email lists and donor database, updating the website, budget management, and general office tasks. Managed relationships with artists, audience members, volunteers, donors, board members and foundation staff, among others.

Generated new business leads and partnership opportunities for a boutique PR firm through internet research. Assisted with writing project proposals and contracts and managed the prospect database.

Wrote script reviews, assembled press clippings and assisted with special projects relating to the production of an off-Broadway musical. Performed general office work including answering phones, faxing and making photocopies.