Rachel S. Email and Phone Number
I am an experienced Airport and Airline Operations Delivery Manager, overseeing airline operations for SPAC airlines in Brisbane. With a role that combines customer success, traditional account management, project management, and service delivery, I am privileged to serve as the customer's champion within Amadeus. I have been with Amadeus for six years, previously working as an Account Manager for SPAC airlines. Before joining Amadeus, I worked at Qantas as a Sales Consultant in the Qantas Industry Centre for a year before becoming a Digital Business Analyst. I moved to Australia ten years ago from the UK and built my successful career as a Travel Consultant for Flight Centre. Outside of work, I am an APRA accredited song writer, with success in music grant writing, video production and a proud mother to five reptiles and two cats.
Amadeus
View- Website:
- amadeus.com
- Employees:
- 22631
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Senior Customer Success Manager, Air OperationsAmadeusBrisbane, Qld, Au
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Airport & Airline Operations Delivery Manager, SpacAmadeus Jun 2024 - PresentBrisbane, Queensland, Australia
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Airline Account ManagerAmadeus May 2018 - May 2024Sydney, AustraliaOver the years, I have managed between 9 - 14 airline customers in the South Pacific across the Airline, Airport Operations and Distribution space. I actively handle engagements at C-level, negotiate contracts, reach and exceed sales targets, am customer-centric, manage teams, coordinate stakeholders, source resources to fulfill client needs, build and maintain trust, understand and adapt to ever-changing economic environments across the South Pacific.
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Airline Account And Digital Solutions Manager (Dual Role)Amadeus Dec 2018 - Apr 2020Sydney, New South Wales, AustraliaI worked a dual role as a Digital Solutions Manager whilst acting as an Airline Account Manager.This role specialised in sourcing innovative solutions for airline Digital problems whilst working with an array of internal and external stakeholders.
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Founder And ProducerStartling Media Services Sep 2020 - PresentBrisbane, Queensland, AustraliaStARTling Media Services is a startup company specialising in services to help artists establish their careers by providing content and services such as grant writing, bio writing, cinematography (music video), photography and website building.Under Startling Media, I also represent artists to negotiate contracts, coordinate travel for upcoming tours and work with them to meet their yearly SMART goals [Applying Account Management to musicians]. -
Business Analyst DigitalQantas Jul 2017 - May 2018Mascot, New South Wales, AustraliaBusiness Analyst of Ancillary Services. My role specifically relates to seating and bags within Qantas Digital Domain. I wrote user stories, operated in both waterfall and agile techniques, wrote test plans, vigorously tested responsive website across many devices, worked with design teams. -
Sales Consultant Qantas Industry CentreQantas Apr 2016 - Jul 2017Mascot, New South Wales, AustraliaThis role was dedicated to the trade and assisting Travel Subscribers including, but not limited to, complex fare reassessments, analysing business at risk, co-writing policy, filing specialised Expo fares, analysing past PNR data for marketing teams etc.
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Travel ConsultantFlight Centre Travel Group Jan 2015 - Apr 2016Macarthur Square, New South Wales, Australia
Frequently Asked Questions about Rachel S.
What company does Rachel S. work for?
Rachel S. works for Amadeus
What is Rachel S.'s role at the current company?
Rachel S.'s current role is Senior Customer Success Manager, Air Operations.
Who are Rachel S.'s colleagues?
Rachel S.'s colleagues are Sylvie Rouvier, Alex Carducci, Vivek Chouksey, Jairo S., Rumisa Bakhit, Ouertani Chiheb, Rui Qi.
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