Rachel Stack Email & Phone Number

Fargo, North Dakota, United States

Fargo, North Dakota, United States

• Process complex QSP agency applications and maintenance requests
• Provide a high level of support to QSP providers
• Use OnBase to thoroughly document application process
• Maintain detailed knowledge of all enrollment applications
• Provide support and guidance to Rep I staff
• Utilize resourceful thinking for continuous process improvement

Fargo, ND

• Review and process individual and group applications
• Review and process state forms
• Update provider records to reflect the most current information
• Respond professionally via phone and/or email to provider questions
• Conduct and review background screenings
• Coach and support providers through enrollment process

Fargo, ND

• Review and process electronic web applications
• Request information based on application submission
• Respond promptly to provider emails and phone calls
• Proficient knowledge and use of PECOS
• Data entry

Fargo, North Dakota, United States

• Perform daily and weekly checklists of facility maintenance and preparation procedures
• Detailed, thorough cleaning, line clearance, and segregation of GMP and GMP Source production areas
• Tracking and maintaining required cleaning agent rotation
• Equipment calibration and preventative maintenance
• Clean equipment and supplies

Fargo, North Dakota, United States

• Receive, sort, and open high volume of mail
• Screen applications based on field data requirements
• Image and archive received documentation
• Enter keywords associated with each imaged document into CRM database
• Perform data entry into NPPES platform
• Perform error resolution tasks by reviewing, researching, and processing suspended applications

Fargo, North Dakota, United States

• Respond to customer inquiries promptly and accurately
• Document all inquiries into call log
• Understand and apply confidentiality and security guidelines
• Maintain production expectations while meeting quality expectations
• Prioritize workload throughout the day and adapt to changes in workload as needed

Fargo, North Dakota, United States

• Analyze incoming cases from Case Analysts
• Determine information needed from issuers
• Build a comprehensive workbook to relay information request to issuer
• Gather information from insurance issuer to resolve 1095-A consumer disputes
• Validate issuer responses against the original request, and articulate any deficiencies to the issuer
• Manage and prioritize caseloads

Fargo, North Dakota, United States

• Provide technical assistance and support related to POS systems, hardware, and network issues
• Resolve technical issues with LAN, WAN, and other systems
• Provide first line analysis and resolution of escalated problems
• Use basic system operating commands to resolve software application and hardware problems such as SQL
• Perform dial-in connection help to resolve issues
• Monitor backlog and make outbound calls to resolve outstanding problems

Fargo, North Dakota, United States

• Review and process participant forms
• Review and complete client contact change forms into WEX Health Cloud
• Process incoming client files into COBRA platform
• Complete audits
• Review incoming error reports and report errors
• Complete Service Requests from various teams with DBI

Fargo, North Dakota, United States

• Review and process electronic web applications for individual provider types
• Request information based on provider enrollment situation
• Respond promptly to emails and phone calls from providers
• Proficient knowledge and use of PECOS
• Data verification
• Data entry