Rachel Stack Email & Phone Number

Fargo, North Dakota, United States

Fargo, North Dakota, United States

• • Process complex QSP agency applications and maintenance requests• Provide a high level of support to QSP providers• Use OnBase to thoroughly document application process• Maintain detailed knowledge of all enrollment applications• Provide support and guidance to Rep I staff• Utilize resourceful thinking for continuous process improvement• Enhance process documents and email templates

Fargo, Nd

• Review and process individual and group applications • Review and process state forms• Update provider records to reflect the most current information• Respond professionally via phone and/or email to provider questions• Conduct and review background screenings• Coach and support providers through enrollment process

Fargo, Nd

• Review and process electronic web applications • Request information based on application submission• Respond promptly to provider emails and phone calls• Proficient knowledge and use of PECOS• Data entry

Fargo, North Dakota, United States

• Perform daily and weekly checklists of facility maintenance and preparation procedures • Detailed, thorough cleaning, line clearance, and segregation of GMP and GMP Source production areas• Tracking and maintaining required cleaning agent rotation• Equipment calibration and preventative maintenance • Clean equipment and supplies

Fargo, North Dakota, United States

• Receive, sort, and open high volume of mail• Screen applications based on field data requirements • Image and archive received documentation• Enter keywords associated with each imaged document into CRM database• Perform data entry into NPPES platform• Perform error resolution tasks by reviewing, researching, and processing suspended applications• Initiate external contact via telephone or written correspondence for clarification• Answer incoming calls related to the Error Resolution process

Fargo, North Dakota, United States

• Respond to customer inquiries promptly and accurately• Document all inquiries into call log • Understand and apply confidentiality and security guidelines• Maintain production expectations while meeting quality expectations• Prioritize workload throughout the day and adapt to changes in workload as needed

Fargo, North Dakota, United States

• Analyze incoming cases from Case Analysts • Determine information needed from issuers• Build a comprehensive workbook to relay information request to issuer• Gather information from insurance issuer to resolve 1095-A consumer disputes • Validate issuer responses against the original request, and articulate any deficiencies to the issuer • Manage and prioritize caseloads • Follow and understand Standard Operating Procedures

Fargo, North Dakota, United States

• Provide technical assistance and support related to POS systems, hardware, and network issues• Resolve technical issues with LAN, WAN, and other systems• Provide first line analysis and resolution of escalated problems• Use basic system operating commands to resolve software application and hardware problems such as SQL• Perform dial-in connection help to resolve issues• Monitor backlog and make outbound calls to resolve outstanding problems• Make follow up calls with vendors to assist with dispatching hardware/broadband issues• Install, modify, and repair computer hardware and software

Fargo, North Dakota, United States

• Review and process participant forms • Review and complete client contact change forms into WEX Health Cloud• Process incoming client files into COBRA platform • Complete audits • Review incoming error reports and report errors • Complete Service Requests from various teams with DBI• Communicate effectively with co-workers and outside vendors • Implement new and renew existing client accounts

Fargo, North Dakota, United States

• Review and process electronic web applications for individual provider types• Request information based on provider enrollment situation• Respond promptly to emails and phone calls from providers• Proficient knowledge and use of PECOS• Data verification• Data entry• Use of various databases• Create enrollment letters for providers