- Supporting Microsoft Commercial Operations in Volume Licensing Team - To support or backup SME and Supervisor on case escalations when in needLead for Adjustment and Change Information Customer Request- Designated with the sub role as the lead of Adjustment (credit and rebill process) and ChangeInformation Customer Request (CICR) programs to enhance the quality of processing.- Served as first point of contact for complex query related to Adjustment and CICR.- Updated the monthly exchange rate to ensure the processing going smoothly.- Prepared the Adjustment Report on a monthly basis.Briefing and Monitoring- As a trainer and responsible to conduct training for new hires and to do refresher course forcore staffs.- To guide and to ensure proper knowledge and process flow are being cascaded down to thenew hires on daily processing work.Processing- Ensure all Agreements and Orders are completed within the same month and no RevenueLeft on Table (RLOT)- Act as the quality checker prior to order submission.

Key Services- Debt / Credit Management : Debt collection, outsourcing of accounts receivables from billingto collection and analysis of accounts receivables data- Debt / Credit Recovery : Recovery of bad or doubtful debt through our team of experienced- Credit Officers: Letters of demand to legal advisory- Research Capabilities: Skip Tracing and additional information requests on companies orindividuals