Responsible for utilizing advanced program management skills and knowledge to follow the organization's strategic plan and lead the large-to-medium and/or moderately complex projects spanning multiple organizations. Delivers outcomes, longer-term improvements, and benefits in support of the organizational goals. Mentors' junior members of the team and acts as the Big South Region SME for the ServiceOne organization.• Partner with cross functional teams to execute upon project deliverables.• Ensure expectations are communicated effectively internally and externally with our Comcast customers.• Understand strategic vision for account direction and partner with sales to align opportunities with overall program life cycle. • Identify action owners and ensure project team is working to deliver within specified timeframes to realize billed revenue as early as possible. • Create, track, and communicate project progress utilizing Smartsheets.• Develop a communication cadence with the customer through weekly or bi-weekly meetings as appropriate. • Mitigate risks through proactive planning and monitoring through execution.• Identify gaps within the ServiceOne processes and work with appropriate teams to close process gaps.

Work with Enterprise companies and the Public Sector to implement new technology services including; 911 CPE Hosted and Centralized Designs, Data Centers, Global WAN, SIP, Wifi WAP’s and new fiber builds for Ethernet Local Access using PMI processes and methodology. Responsibilities include: • Identifying stakeholder expectations and gathering requirements for project scope, timelines and deliverables.• Proactively identify risks and provide recommendations to mitigate risks and escalate as necessary when appropriate. • Develop communication plan and prepare status reports to deliver to various audiences.• Develop and control schedule for implementation.• Monitor and controlling; review progress against schedules; analyze, expose and resolve deviations.• Use PMO resources and best practices to deliver exceptional customer experience.• Document project successes and lessons learned for archiving.• Assist in training and development of new PMO members. • Provide pre-sales support and assist in delivery of executive presentations in RFP responses.

As a Sales Executive I used a consultative sales approach focusing on C-level prospects to uncover needs that could be fulfilled by tw telecom's unique product offerings. Responsible for creating a business plan to support the capital expense needed when fiber builds are desired. Work closely with local and regional resources to ensure that the best solution is created for the customer and the company.

Create a business plan that identifies and captures business potential for assigned market. This includes managing a team of 6 – 10 Inside Sr. Account Managers, hiring, coaching and developing the team, as well as, applying and inspecting structured processes that enable flawless sales campaigns. Travel to meet with clients in order to develop C-Level relationships, identify business need/objectives, create and deliver proposals. Create a sales plan that defines the key accounts for growth potential; identify potential new revenue and resources needed to achieve the sales and revenue goals of a base of customers exceeding 43 million per year in recurring billed revenue.• Develop relationship with C-Level executives within top strategic accounts • Assist Account Manager to develop the partnership with using solution selling techniques to develop strategic sales. • Deliver client presentations and proposals.• Work with customer’s procurement and legal teams to negotiate contract pricing and terms.• Suite of products included a wide range of basic to complex services, such as VoIP, MPLS, Data Center, Hosting Services, Managed WAN/LAN, Customer Premise Equipment, Network Security and Professional Services, Internet, IP VPN, and Basic Voice and Long Distance.

Responsible for managing customer relationships and provide resolution for all post closing issues. Oversee all collection efforts and managed company loan pipeline to ensure RESPA guidelines were adhered to and completed on time. • Managed the development of a new Loan Servicing program which led to increased revenue and efficiencies for the company. • Identify opportunities on current processes within the Compliance division and provide recommendations to improve overall efficiency. • Develop all reporting requests submitted on behalf of the Compliance department. • Work with Helpdesk to resolve system issues. • Facilitate training of all New Hires on all Compliance policies and procedures.

Work with Marketing and Sales Centers of Mass Markets in developing new products and promotions that were financially sound and negotiated productivity lift requirements with Sales Directors and Marketing to support promotion. Identify areas for improvement within the telemarketing segment that would increase productivity while growing market share, customer size and revenue in local acquisition markets for Small Business segment. Region included 2 – 10 telemarketing call centers and all expansion of the local segments for Mass Markets. • Analyze reporting and key performance metrics for gaps and provide recommendations to increase efficiencies based on qualitative results. • Act as SME and Project Manager for all Small Business UNE-P telemarketing activities, including order processing, data delivery, campaign segmentation, scripting requirements, reporting, compensation, training development and implementation. • Use Project Management Principles to; oversee all product and promotion launches includes developing sales strategy and work with various departments to deliver project on time within project schedule dates. • Hold weekly OAI calls and maintain register to gather updates, assign owners, due dates and publish status. • Ensure all key milestones within project timelines are met; provide executive communication on project successes and imperatives. • Conduct focus groups on all new products, promotions and marketing campaigns. • Research competitor products within each target market and gauge customer feedback post launch.