Rachel Turm Lavender Email and Phone Number

• Manager of global projects for large communication service providers, BigData cloud based projects in Europe.• Responsible for all delivery cycles: solution, design, scope definition, development, testing, installation procedures, training and rollout to production. • Working closely with R&D, Product Managers, QA, Solution Architects, Implementation, Integration, Telecom expert, to ensure successful project delivery. • Acting as the customer focal point, first-line communication for any issues and escalations.• Providing and leading the customer to solutions, by interfacing all levels including senior levels.• Responsible for customer success within the project timetable, budget management, quality and post-delivery support.• Direct managing and Matrix managing global and local teams.

• Managed all Professional Services activities for our largest BigData customer in the US.• Leading a large team worldwide (15 people), responsible for project time-lines, R&D deliveries, Integration, Implementation, QA and Pre-Sale. • Leading technical experts all over the world to be part of a successful delivery

• Leading a worldwide professional services developers team, to successful projects delivery.• Providing technical leadership, coaching and mentoring focusing on customized project layers solution using: Complex SQL’s, xml, Data models, procedures on Oracle and Hadoop platform.• Managing day to day activities and prioritizations, working with all different departments (R&D, Product, Sales, and Support) and creating plans to achieve defined goals.

• BI expert, building reports and providing solutions to international customers in IP and Cellular domains using 3rd party application: Actuate, Business objects & Tableau.• Designing reports and analytics based on different visualizations and technologies, using data extracts, lookups, joins and complex SQL’s. Creating data layers (universe) with project customizations (plug-in utility written in C#).• Developing customized reports & dashboards using various applications (Crystal/xcelsius) Providing formal training and support for employees in house.• Composing and providing on-site training for large international customers.

• Part of the QA department performing automatic and manual tests.• Leading QA for Gold product (company main delivery).