Rachel Silver, Mba, Csm Email & Phone Number

Philadelphia, Pa, Us

I manage an international Analysis Team and their creation of alerts and reports on underground and nefarious findings for clients in the commercial, financial, technology, healthcare, and education sectors. I manage internal and client presentations of new features and successful implementation strategies to detect digital footprint exposure. While collaborating with Senior Managers, VPs and Partners, I identified improvements to the sales process for more effective communication of product benefits.

As a part of the acquisition of Terbium Labs, I facilitated the smooth integration of clients into the Deloitte system. To best integrate the product with Deloitte’s service offerings, I worked internally to create classifications of client needs for digital risk protection. I managed client relationships during a time of great change for the team and the product. In addition to legacy clients, I worked with new clients to recommend effective strategies to fulfill their digital risk protection needs.

I worked closely with the sales team to develop potential business opportunities and manage ongoing relationships with strategic partners. To ensure continued positive client experience, I coordinated product improvements and priority alignment between customers and Sales, Product, and Analysis Teams. To help clients maximize their ROI on using Matchlight for their digital risk protection monitoring, I crated and presented product capabilities that aligned with clients’ evolving needs. As a part of product strategy, I tracked and organized customer product usage to find possibilities for product improvement.

Baltimore, Maryland Area

To maintain high levels of client satisfaction, I managed customer onboarding, proof of concepts, and renewals. I oversaw the completion of deliverables and assessed client accounts for opportunities. Based on regular client meetings and interactions, I worked closely with the Product Team to improve the product and enhance user experience.

Baltimore, Maryland Area

As a Dark Web Analyst, I researched malicious content using industry knowledge to assess potential risk to customers. During my time analyzing fraud, drugs, markets, and weapons, I advised customers on remediation strategies and implementing industry best practices. To maintain a growing knowledge of industry trends, I synthesized Dark Web news and trends targeting data breaches and stolen intellectual property. My structured alerting allowed clients to reduce the potential harm to employees, future phishing attacks, and protect their clients from financial fraud.

Washington D.C. Metro Area

In supporting a class of 42 students, I taught data modeling and the creation of relational diagrams. The Database and Big Data course solidified my interest in how data can help us to better understand the world around us.

Washington D.C. Metro Area

As a Teaching Assistant for Business Analytics, I clarified how SPSS Modeler and SAS Enterprise as well as SQL code set the foundations for business decisions.

Washington D.C. Metro Area

I published the blog post with the most clicked ad rate on Facebook across all audiences for two years. To generate traffic for the company website, I created blog posts, landing pages, and newsletters. As a part of the Marketing Team, I utilized data from the website and newsletters to improve strategic marketing. I synthesized potential client information through HubSpot and Excel.

Washington

I guided entry level students through an introductory Information Technology course and tutored them on the foundations of using Google Sites, Microsoft Excel, Access, and Visio.

Akron, Ohio

As a part of the University of Akron’s Industrial and Organizational Psychology department, I evaluated the use of competencies for ambulance workers and managers to determine the best candidates for open job positions.

Master Of Business Administration - Mba, Entrepreneurship And Leading Organizations

Activities and Societies: Member of The National Society of Leadership and Success

Bachelor'S Degree, Information Technology

Activities and Societies: Analytics Club, Kogod Marketing Association, Phi Sigma Sigma, French ClubBusiness Administration major.