Rachel Annison Email & Phone Number

Lead and drive continuous improvement, innovation and service quality utilising a design thinking methodologySupport and collaborate with senior management and operational teams to embed good practice and service in line with contractual requirements using a range of approaches to implement and evaluate Build effective relationships and collaborate with the Ministry of Justice and other key criminal justice partners Conduct primary research and gather data, as well as… Show more Lead and drive continuous improvement, innovation and service quality utilising a design thinking methodologySupport and collaborate with senior management and operational teams to embed good practice and service in line with contractual requirements using a range of approaches to implement and evaluate Build effective relationships and collaborate with the Ministry of Justice and other key criminal justice partners Conduct primary research and gather data, as well as research innovative practice to present and advise the BASS senior managers to underpin and further develop our continuous improvement activitiesDesign products/tools embedding good practice including trauma-informed and strength-based approaches Monitor and evaluate service quality and improvements through audits, performance data, case studies, case review recommendations, exit and entry surveys, interviews and complaints/compliments Identify knowledge gaps/staff training needs, develop/contribute to training content, deliver training on contractual requirements, good practice, quality standards, practical policy and new process implementation Develop audit tools that embed policy, contract requirements and good practice, as well as conduct service user file audits and report issues with compliance to Area Managers and Service LeadsMake recommendations to rectify service issues and feed into the development of service improvement plans Oversee BASS Operations Manual and policy changes in line with new legislation, procedures and processes Shaped service delivery model and quality assurance framework for recent Ministry of Justice Community Accommodation Service (replacing BASS) bid which Nacro was the winning bidder of this five-year contract Show less

Continuously improve and innovate the service to generate value for referrers, service users and staff, as well as securing wider outcomes in line with Nacro’s charitable objectives and visionUse “design thinking” to identify improvement areas and solve problems by creating and testing new approaches Led review into how BASS’ offer can be tailored to better meet female service user needs, including mapping of female support services in BASS geographical areas to identify gaps in… Show more Continuously improve and innovate the service to generate value for referrers, service users and staff, as well as securing wider outcomes in line with Nacro’s charitable objectives and visionUse “design thinking” to identify improvement areas and solve problems by creating and testing new approaches Led review into how BASS’ offer can be tailored to better meet female service user needs, including mapping of female support services in BASS geographical areas to identify gaps in staff awareness of these services Capture learning, share good practice and raise BASS’ profile through reports, briefings, service user and stakeholder leaflets, case studies, toolkits and staff user guides Build effective relationships and work collaboratively with the Ministry of Justice (MoJ) and other key partners such as the police, local authorities, prisons and probation Raise profile of BASS Innovation Team among staff and key external stakeholders through meetings and eventsConduct research with service users to understand their service experience and co-develop solutions Provide training to BASS staff and partners to plug knowledge gaps and share good practice, as well as deliver presentations at criminal justice conferences to raise profile of BASS Design and deliver interactive workshops with key stakeholders to develop solutions to issues identified in researchIdentify and report on wider issues (i.e. government policy) and changes to the criminal justice system which impact on BASS Feed into MoJ strategy on the role of BASS in tackling homelessness among people leaving prison, and recommend future commissioning arrangements to address issues created by current model Show less

Conduct and commission research into knowledge gaps related to Nacro’s business areas, to create robust policy positions through interviews, surveys, polls, and focus groups etc. Use multiple platforms to scan horizon for emerging evidence, trends and policy changes to identify risks and opportunities to Nacro’s business areas, as well as identifying opportunities to influence national and local policyProactively build relationships and partnerships with charities, government… Show more Conduct and commission research into knowledge gaps related to Nacro’s business areas, to create robust policy positions through interviews, surveys, polls, and focus groups etc. Use multiple platforms to scan horizon for emerging evidence, trends and policy changes to identify risks and opportunities to Nacro’s business areas, as well as identifying opportunities to influence national and local policyProactively build relationships and partnerships with charities, government agencies and other key organisations Contribute to social policy debates by responding to government consultations, policy papers and reportsDisseminate good practice, learning and research findings to Directors and relevant Nacro teams Show less

The Anti-Trafficking Monitoring Group (ATMG) was established in 2009 to coincide with the Council of Europe's Convention on Action against Trafficking in Human Beings entry into force in the UK. The ATMG is a coalition of nine UK-based organisations working to monitor the UK’s compliance with the Convention, particularly with regard to protecting the human rights of trafficked persons. Responsibilities included:Embedding awareness of, and analysing government action to ratify, the… Show more The Anti-Trafficking Monitoring Group (ATMG) was established in 2009 to coincide with the Council of Europe's Convention on Action against Trafficking in Human Beings entry into force in the UK. The ATMG is a coalition of nine UK-based organisations working to monitor the UK’s compliance with the Convention, particularly with regard to protecting the human rights of trafficked persons. Responsibilities included:Embedding awareness of, and analysing government action to ratify, the European Convention on human trafficking in national government policy and practice Self-directed role leading and coordinating ATMG activities, including the work of nine ATMG coalition members (charities including those supporting victims) in accordance with project proposalsConduct research and produce yearly thematic reports which examine how the UK Government is implementing the European Convention on human trafficking Consult ATMG member service users to ensure that their voice is heard through ATMG reports and campaignsAdvocate on behalf of survivors and put forward effective policy solutions to address modern slavery in the UK, through campaigns formulated from research findingsDesign and manage ATMG member information database of anonymised service user data and intelligence, which was analysed for local and national trends and presented at meetings Provide input into donor proposals, and developed a project proposal for continued ATMG funding at the end of the contract cycle which was successful Show less

Undertook research from a variety of primary and secondary sources, both desk-based and field, to determine how the 2012 London Olympics will affect all types of contemporary slavery in the UK. This report will be used to underpin Anti-Slavery International’s forthcoming campaign.

Assisted support staff in giving advice and support to clients, assessing clients’ needs and dealing with issues such as legal representation, benefits, harassment reports, integration plans, education and health.

Human Rights - Ma, Understanding And Securing Human Rights, Merit

Specialist areas include: 1. Foundations of Human Rights 2. Securing Human Rights 3. International Human Rights Law 4. Social Research.

Llb, Law (Exempting), Upper Second-Class Honours

Specialist modules include: 1. Human Rights and Civil Liberties 2. Employment Law 3. Property Law 4. Family Law 5. Intellectual Property.

Education record

Education record