Rachel Leeper Email & Phone Number

20100 Plummer Street, Chatsworth, CA 91311

• Communicates & ensures job expectations are consistently upheld to CCRC standards
• Assigns & monitors daily Creative Services workflow and special projects
• Develops constructive and actionable creative recommendations to direct reports, leadership and clients
• Oversees invoicing, billing, and ordering of supplies, equipment, and stock for team
• January 2024 Month Recognizer Winner and Fiscal Year 2024 Recognizer Winner (out of ~1,100 staff)

20001 Prarie Street, Chatsworth, CA 91311

• Maintains communication and understanding between the team and the requesters/clients
• Delegates tasks among team and reminds team of necessary procedures
• Tracks reports and creates templates for monthly and annual data
• Reviews and provides feedback for 45 design deliverables, 25 multimedia deliverables, and 45 print documents on average each month
• December 2020 Month Recognizer Winner

9722 Topanga Cyn. Blvd., Chatsworth, CA 91311

• Enforced brand policies
• M​anaged reception area & showroom with customer service & organization
• H​andled first line of communication with customers via in-person, phone, chat box, and/or email
• M​aintained and updated databases of customers, orders/ invoices & products
• A​ssisted all departments(sales, marketing, logistics, repairs, inventory, HR) *Reconciled ~125 customer accounts within 2 weeks of being hired *Established the Product Returns Department

1901 Avenue Of The Stars, Suite 1025, Los Angeles, CA 90067

• ​ ​Other Responsibilities: Event Coordinator, Tenant Manager, New Hire Onboarding and Training
• M​anaged email campaigns, social media, blog, newsletter, website, and online advertisement content
• A​ssisted with business development and sales pipeline*Recruited, Onboarded, and Trained 7 new employees within a year *Transitioned Internal Team to new Salesforce CRM platform within 1 week

1901 Avenue Of The Stars, Suite 1900, Los Angeles, CA 90067

• M​anaged Mobile Device Repair, Recycle and Accessory Programs
• P​rocessed orders, exchanges, disputes, changes with the wireless carriers
• P​rovided remote and on-site support at customer offices and locations *Onboarding Large Enterprise​ ​Project ​- ordered, activated and set-up over 800 corporate-owned devices within 3 months

Greater Los Angeles Area

• Comedic short film titled "Wedding Night"
• Managed the film from pre-production through post-production
• Maintained budget and expenses of the project
• Supervised cast and crew on-set to meet deadlines

14751 Calvert Street, Van Nuys, CA 91411

• M​anaged phone calls, emails, scheduling, etc. with clients and partners
• E​ntered and updated leads, potentials, clients, accounts, etc. to Zoho CRM
• C​reated graphics for social media platforms(Facebook, LinkedIn, Instagram, Pinterest) and MailChimp
• D​irectly assisted the President of MVP Sportswear*Redesign Website Project​ - led and supervised the design updates which were completed within 2 weeks

19572 Ventura Blvd., Tarzana, CA 91356

• Prepared food and drink
• Handled money
• Maintained inventory
• Provided Customer Service