Rachel Torres Email & Phone Number

New York, Ny

• Managing client relations with clients.• Supervising Client Services Associates including: overseeing their training and managing their respective workload; monitoring and evaluating performance including timeliness and accuracy of reporting, relaying clients’ requirements or feedback to Client Service Associates • Overseeing the planning and scope of all audit engagements• Managing new client reporting requests from initial set-up and formatting, to review and creation of training materials

New York, Ny

• Standardized ad-hoc request process to expedite and improve accuracy of responses• Formalized and streamlined change – management process to ensure compliance with state and federal laws as well as client requirements• Aided in client retention by enhancing audit processes• Generated monthly client presentations• Project – managed client requests and facilitating inter-departmental communication• Managed new client reporting requests including: initial set-up, quality control, submission and creation of training materials.

New York, Ny

• • Drafted judgment enforcement documents including: information subpoenas, executions and garnishment documents• Sorted incoming correspondence, returned information subpoenas and correspondence from sheriffs and courts, and entered all relevant information into case management system• Designed and edited mail merge templates for enforcement documents• Created reference documents, including process flow charts, court information and fee schedules• Developed training presentations covering general training and report-specific manuals• Produced Excel spreadsheets for calculating costs and interest

New York, Ny

• Registered new recreation center members, enrolled members in classes and programs• Worked as receptionist and phone operator at recreation center• Prepared membership spreadsheets and activity attendance reports• Assisted with child and teen programs and created academic enrichment, art and fitness programs • Managed park schedules, took payments and generated permits in central Manhattan permits office

Greater New York City Area

• Coordinated recruiting process for Technology Service Corps including contacting feeder organizations, gathering applications, scheduling interviews and screening applicants• Project managed newsletter including planning, gathering editing and generating content

Greater New York City Area

• Taught computer classes for children ages five to ten and for students ages eighteen to twenty-four in the youth employment program• Researched and created lesson plans integrating technology and other subjects• Maintained computers in computer lab, including basic trouble shooting

Mathematics

Activities and Societies: Eta Sigma Phi – National Classics Honor Society 90 credits towards B.A. in Mathematics with a Minor in Classics

High School