Rachel Choi Email & Phone Number

Seattle, Washington, United States

• Manage and lead project team of statisticians to deliver statistical analyses for HIV and COVID-19 vaccine clinical trials; manage continually shifting timelines & scope; communicate impacts to external statisticians.
• Manage cross-functional project teams to deliver strategic projects impacting one to all organizational units; projects include selecting & implementing COTS systems, data discovery & strategy, process improvement.
• 2021 Chair & 2022 Co-Chair of employee committee dedicated to making workplace irresistible; represent voice of employee to leadership; conduct & analyze annual survey; identify & execute projects to continually.

• Manage simultaneous client projects to develop data models, visualizations/dashboards/reports, and reporting platforms by working with internal project teams, customers, and stakeholders
• Co-managed internal project to implement company-wide ERP, process re-engineering, training development/delivery
• Managed project with 13 internal team members and 8 client stakeholders to successfully scale multiple regional financial models to a worldwide scale, build a reporting platform/backend, and develop 8 reports within 17.

Greater Seattle Area

Greater Seattle Area

• Oversee multiple programs that interact with the simultaneous execution of multiple programs to ensure accurate data/reporting for healthcare plan members
• Act as programs SME for programs participants and management; Swiftly responding to participant queries and tailoring programs in respond to participant needs
• Oversee management of specific program vendor, including tracking performance against SLA; Co-manage several additional programs vendors through weekly meetings, reports, and analysis
• Develop and regularly produce departmental dashboards for programs participants and management/executives

Greater Seattle Area

• Led and managed cross-functional teams to improve workflow and create new processes/products against created project plans
• Oversaw stakeholder/change management that included teams from executives to front-line staff to ensure project success
• Analyzed quantitative and qualitative data to understand various customers and processes, envisioning future workflows
• Managed project that impacted every team and resulted in new and tailored services for an untapped customer segment
• Designed processes and/or billing mechanisms for customer price list, expanding billable services by 35% over previous year
• Drove process improvement initiatives using Lean Six Sigma

Greater Seattle Area

• Developed detailed competitor and customer analysis through market research, interviews, and company assessment
• Proposed strategic recommendations to Partners and General Manager for enhanced company competitiveness

Greater Seattle Area

• Authoring self-defined & self-initiated paper on social responsibility for business; to be published in Journal of Business Ethics

Greater Seattle Area

• Developed business plan for property management company, including marketing strategy, IT infrastructure, and detailed financials
• Pitched plan to panel of 5 investment and venture capitalist firms; presented plan at a trade show

Greater Seattle Area

• Conducted intensive industry analysis using SWOT, Porter’s 5 Forces, and competitive analysis
• Presented recommendations to logistics company CEO and VP that could result in over $2 million savings

Greater Grand Rapids, Michigan Area

Knoxville, Tennessee Area

• Planning of week-long service event for 9 people saved host organization $1,000s through work completed
• Successfully ensured quality and satisfaction of 3 stakeholders through effective communication

Hong Kong

• Designed & implemented week-long ESL camp with 5 peers for 200+ students
• Liaison between lead team and customers, ensuring stakeholder satisfaction through daily feedback and process improvement
• Delivered on-time, under-budget product and service while managing 20 volunteers

Greater Grand Rapids, Michigan Area

• Recruited and organized volunteers for weekly program with homeless children
• Planned and participated in weekly activities for children and volunteers

Greater Grand Rapids, Michigan Area

Greater Grand Rapids, Michigan Area

• Designed & oversaw orientation/technical training of 3 lab members, increasing lab productivity

Greater Grand Rapids, Michigan Area

• Designed & performed experiments for drug development
• Analyzed and interpreted trends to comprehend biological interaction; modeled data to determine medically-relevant results
• Saved $100,000’s, increased efficiency, and improved accuracy through process improvement
• Presented findings to 40+ scientists at 54th Annual World Meeting of Biophysical Society, 2010

Greater Grand Rapids, Michigan Area

• Collaborated with team of 5 to innovate weekly programming for 75+ hall residents

Master Of Arts (M.A.), Business Management

• Intensive 11 month program that develops systems thinking & analysis; 80% of coursework completed in groups • Topics & competencies.

Bachelor Of Science (B.S.); Bachelor Of Arts (B.A.), Chemistry; French

Activities and Societies: Residence Life• Honors in French – analyzed philosopher’s life work and wrote 30 page investigative paper in.

High School Diploma

Activities and Societies: Co-Captain - Varsity Rifle Team

Education record