Rachel Bennett Email & Phone Number

St. Louis, Mo, Us

Greater St. Louis

- Responsible for serving as the Cvent System Administrator and subject matter expert for meetings and events for the Global Reed & Mackay Events team. Tasked with building the department from the ground up and working closely with the meetings and travel teams to improve their current processes. - Attend kickoff calls and sales pitches for potential clients on event technology solutions for their meetings and events programs. - Develop standards of procedures and how-to documents for internal and external customers on best practices. Provide training and support to the events and travel teams on utilizing Cvent efficiently and effectively. - Created presentations and documentation for the internal sales team and CSM’s to educate and inform on Cvent’s capabilities for their customers’ meetings and event’s needs. - Oversee and train a small team of event technology specialists in the US and UK for Cvent registration builds and attendee & client management support. - Create registration websites, mobile apps, venue sourcing policies/procedures, and meeting request forms.

Remote

- Responsible for serving as the Cvent System Administrator and subject matter expert for event-relatedtechnology tools utilized for registration, attendee management, budgeting, travel, and reporting.- Provide support for the operations team in planning successful meeting, incentive, and event programsby managing technology tools through the entire meeting lifecycle, including venue sourcing,registration building, travel integration, survey design, and post-event reporting.- Serve as the subject matter expert for the organization's Survey Center of Excellence to analyze resultsand create presentations for the stakeholders.- Build out new processes and systems for the travel and meeting department to increase efficiency andadoption of event technology for their newly formed shared services model.- Collaborate heavily through the department and with other stakeholders in the organization.

United States

- Virtual Platform management & development for 1000+ person tradeshows- Various event technology platforms website design & implementation- Improve and develop processes and efficiencies through multiple event technology tools- Create best practices related to virtual program execution, inter-departmental communications, and cross-functional collaboration and decision making.-Support multiple teams efforts for various project needs

San Diego, California

- Responsible for following the company project lifestyle guidelines to complete all necessary steps in managing the administration for 15 International Conference and event programs per year averaging 20,000 attendees. - Effectively organize project timelines to ensure success and completion to the clients’ satisfaction.- Support Project Management team with onsite event production and manage registration and housing resulting in reducing the overall housing attrition penalty by 95% and increased annual commission revenue, 20% YoY.- Manage companywide Event Management Registration system integration by streamlining efficiencies and establish standards and procedures. Acted as departmental “Super User”.- Responsible for the setup and execution of the company’s first virtual event. Effectively found workarounds to platform limitations in order to bring the best experience to the attendees and exceed the client’s expectations.

San Diego, California

● Led the hotel staff with the integration of two new SaaS property management systems for the hotel, developed systems and standard operating procedures across departments. ● Manage the revenue and distribution strategy of the hotel including daily yield operations, analysis, strategy adjustments and reporting. ● Identify revenue opportunities with new distribution channels to increase revenue and drive market share through positive networking and relationships with vendors and partners. Increased YoY revenue 15% through new channels, aggressive contract negotiations, and tactical marketing.● Implemented direct booking sales strategies with Sales & Marketing Team and Digital Marketing Team and monitor pricing to ensure all rates, packages, and hotel sales strategy information is built in the hotels inventory systems.● Oversaw management of day to day operations.

San Diego, California

San Diego, California

San Diego, California

● Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, revenue generation. Monitor quality cost controls and overall profitability. ● Manage hotel booking events, pricing and policies. Supervising all duties of the front desk and acting liaison for all inter-department communications.● Market local area events and promote hotel services and facilities to maximize room occupancy and overall revenue.● Focused on ensuring the Guest Services were being managed according to Hilton service standards.

Sacramento, California

● Led overnight team, prepared daily audit reports and managed all guest inquiries.● Responsible for the overall operation of all property departments during evening hours, including nightly full property walk-through to ensure brand standards are being met. ● Oversee all finance and accounting functions, including accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period and banking procedures.

Incline Village, Nevada

● Analyzed, reported, and developed efficient systems to improve all deliveries. ● Established a system for keeping track of and sending out lost and found items for the entire resort.

Oyster Point, South San Francisco, Ca

● Performed daily banking/deposit duties, responsible for market inventory/purchases and critiquing the P&L for the market sales. ● Constantly sought to improve performance and efficiency while learning hotel operations.