As the Director of Business Development, my job is to help our company grow by finding new clients and increasing revenue. I build relationships with customers and figure out how our services, like IT support and compliance management, can meet their needs. I oversee areas like technical support, cloud services, and cybersecurity to make sure everything runs smoothly and follows the rules. By making sure our services fit what customers need and follow regulations, we become a trusted partner… Show more As the Director of Business Development, my job is to help our company grow by finding new clients and increasing revenue. I build relationships with customers and figure out how our services, like IT support and compliance management, can meet their needs. I oversee areas like technical support, cloud services, and cybersecurity to make sure everything runs smoothly and follows the rules. By making sure our services fit what customers need and follow regulations, we become a trusted partner for their business success.- Leading strategic initiatives aimed at expanding our client base and driving revenue growth.- Cultivating strong client relationships and identifying opportunities to align our comprehensive suite of services, including Managed IT Support and Compliance, with the unique needs of business.- Oversight of initiatives across Business Technical Support, Cloud Services, Business Continuity Solutions, Compliance Management, and Cybersecurity, ensuring that our offerings seamlessly integrate with clients' operations while meeting regulatory requirements.- Leading efforts to enhance our service delivery frameworks and maintain the highest standards of quality and compliance, while positioning our company as a trusted partner that can navigate the complexities of modern IT infrastructure and regulatory landscapes. Show less

- Provided educational assistance in the classroom supporting a variety of teaching professionals.- Supported students learning in multiple subjects and provided one-on-one tutoring and classroom assistance to students.- Acted as a substitute teacher/instructor on an as needed basis based on staffing at the school.- During this time I obtained my temporary teaching certificate.

- Selected from the Hilton @ Home Program to work within the top tier Hilton Loyalty program with frequent business travelers.- Arranged accommodations for Hilton Rewards Program Elite Members that were part of the customer loyalty program.- Provided location specific information for Hilton properties through the world, with a specific focus on North America Business travel.- Provided concierge level service and expertise in Hilton systems, and direct advisement to C-Suite travelers… Show more - Selected from the Hilton @ Home Program to work within the top tier Hilton Loyalty program with frequent business travelers.- Arranged accommodations for Hilton Rewards Program Elite Members that were part of the customer loyalty program.- Provided location specific information for Hilton properties through the world, with a specific focus on North America Business travel.- Provided concierge level service and expertise in Hilton systems, and direct advisement to C-Suite travelers on options, travel accommodations, and program redemption.- Directly reported to Reward Program Supervisory and Management to ensure overall guest satisfaction. Show less

- Supported Front Desk Operations for Guest Services, including being the point of contact for all functions and groups occurring within the property.- Processed Accounts Receivable for corporate guests and clients, including frequent travelers of the property.- Performed work using a variety of systems, including: Opera Operating System and various accounting packages/systems.