• Oversee Direct Response email campaigns that bring in $1.5M+ in annual revenue.• Strategize with agency to conduct tests and customize emails per segment.• Edit and approve email copy, creative, and branding from planning stages through QA testing.

• Edit content including press releases, magazine features, marketing collateral, blogs, media pitches, PowerPoint presentations, and closed captioning on social media videos.• Ensure accuracy for significant announcements, such as the Annual Warrior Survey, which is the most statistically relevant annual study of wounded veterans ever conducted by a nonprofit.• Developed streamlined editing workflow for increased efficiency in review process.• Write press releases and magazine features.

• Confirm AP style is properly used throughout weekly publication.• Modify articles to include correct grammar and appropriate flow.• Edited special sections including Women of Influence, 40 Under 40, and 50 Fastest Growing Companies

• Proofread learning guides to ensure accuracy, consistent voice, and proper style.• Reviewed HTML coding and data within CMS for correct appearance on live site.

• Monitored and score phone calls of agents in all major company divisions to ensure excellent customer service and profitable business practices.• Created training materials with clearly communicated concepts and key focus points; manage team documents and monitoring systems to provide updated information.• Analyzed metrics and report trends in weekly feedback for agents and effectively coach them toward best practices.• Conducted monthly meetings with supervisors to maintain consistency with scoring and company-wide standards.

• Ensured graphic and editorial quality on websites for small businesses across world.• Wrote compelling Web copy with SEO value that draws in customers. • Designed key visuals and coupons to promote unique business qualities.• Coded HTML for appropriate flow and website appearance.

• Managed correspondence between center director and prominent figures in political and medical occupations internationally.• Designed and edited brochures for major annual conferences.• Organized files in a clear, consistent manner for the center’s many initiatives to improve medical care in the community.

• Collaborated with news editors, copy editors and reporters to ensure the best quality of content in the daily Jacksonville newspaper.• Utilized extensive vocabulary to write concise and accurate headlines for front-page local, national and international news.• Interned from January 2009 – April 2009 and earned an award for catching major fact errors before publication.

• Processed confidential data and organized papers received from clients. • Entered data into BestCase bankruptcy software.• Answered phones, made copies and performed basic administrative tasks.

• Edited copy in all sections except Life and Sports. • Wrote headlines, decks and cutlines.

• Edited copy for the entire weekly newspaper. • Wrote headlines and did a little bit of design in InDesign.

• Organized files, helped with data entry, answered phones, delivered confidential papers to other departments, overall assisted in office organization.