Rachel B. Email & Phone Number

Austin, TX, US

Austin, US

Dover, DE, US

• Directed start-up’s global operations while establishing process, protocols and measurement in each department. Coordinated all sales and business development activities and advanced marketing campaign initiatives..
• Orchestrated marketing campaigns responsible for brand awareness and lead generation
• Developed and nurtured key partnerships while increasing satisfaction by over 150%
• Increased AAR by 100% by contracting new clients and expanding current clients

Irving, Texas, US

• Promoted to Account Delivery Lead of top global account directing priorities, ensuring alignment of resources while delivering value to global stakeholders. Collaborated with twenty plus partner firms to develop and.
• Cultivated delivery excellence through proactive process improvement resulting in 70% decrease in ticket resolution time and 300% improvement in team throughput within one year
• Coached, trained, and empowered team members to develop a problem-solving approach to challenges creating positive outcomes and a culture of learning
• Awarded ‘Techceptional’ recognition for 40% increase in partner satisfaction driven by proactive approach to partner management

Irving, Texas, US

• Promoted to lead end to end operations of delivery team, managing six technical teams with a mix of US and international members with no turnover during tenure. Engagement at all levels from understanding consumer.
• Initiated, pitched and secured partner commitment to additional ~$1MM annual investment
• Entrusted with ten global partners as authorized strategic development advisor and marketing consultant for client
• Delivered tailored mobile solution providing partner with unique market advantage in coupon and rebate management transitioning from ~1MM direct mail promotions a month to ~4MM digital promotions distributed directly.

Irving, Texas, US

• Promoted to operate as lead of a global team designing and delivering a custom global solution for trusted partners. Worked hand in hand with partners to expand their knowledge of the solution by translating complex.
• Directly responsible for increasing partner satisfaction by 30% over the year by collaborating and driving solutions to client pain points
• Delivered system components on time and on budget while facilitating a global adoption of a custom built solution
• Received ‘Excellence Build Award’ from partner for architecting customer relationship database hosting ~40MM historical records along with daily utilization of ~15MM active records

Irving, Texas, US

• Coordinated and led E-commerce client build activities across internal and external resources while driving project management for all phases of the software development life cycle. Liaison between client business team.
• Supported partner marketing team in achieving customer engagement goals through development of business insight reporting.
• Organized standard operational runbooks, status reporting as well as specification and design documentation
• Awarded both ‘Spotlight’ and ‘Starlight’ awards for exceptional leadership

Irving, Texas, US

• Oversaw the design, development, execution, documentation, quality assurance and maintenance of database processes to support partners’ marketing initiatives. Provided guidance on new product launches across multiple.
• Furthered campaign engagement through results analysis and collaboration with creative department
• Initiated team training to team members focused on consultative partner management and development of problem solving skills
• Appointed team lead as a result of outstanding contribution

Austin, TX, US

• Supervised the end to end operations of the reporting and analytics team. Implemented project management protocols including proposal creation and deliverable outlines for partner delivery process. Recruited, trained.
• Streamlined internal processes resulting in 20% improvement in deliverability
• Guided 15+ Fortune 500 partners on technology solutions with 25% average renewal increase per year
• Partnered with architects to provide strategic business consulting to deliver solutions designed with consumer usability, technical efficiency and data access.