Rachel B. Email and Phone Number
Rachel B. work email
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Rachel B. personal email
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Results-driven professional with a robust background and proven track record in operations management, strategic marketing, and customer relationship management on both domestic and international fronts. My journey spans diverse roles, from spearheading start-up global operations to directing delivery excellence in established organizations.- Increased company's AAR by 100% within first year of employment- Secured above/beyond partner annual commitment of $1MM increasing total value by 25%- Increased client satisfaction year over year (40%) by delivering solutions to key pain points- Delivered projects on time/on budget while driving adoption of company's first global solution- Cultivated delivery excellence process improvement of 70% decrease in ticket resolution time- Increased team productivity by 300% via process improvements while also increasing team satisfaction- Guided 15+ Fortune 500 partners on technology solutions- Led cross functional, global team of up to 50 individualsWith experience in leading marketing operations and managing technical delivery teams, I bring a versatile skill set that seamlessly bridges consumer behavior insights, partner relationships, and technical execution. I am dedicated to cultivating high-performing teams, instilling a culture of continuous learning, and delivering tailored solutions that not only meet but exceed client expectations.Areas of experience: Consulting, Client Delivery, Program Management, Project Management, Product Management, Global Accounts, Retail, Consumer Goods (CPG), Automotive, HR, Marketing Solutions, Digital Marketing, SaaSSoft skills: Coaching, Mentorship, Leadership Development, Employee Performance, People Management, Cross Functional Team Leadership, Communication Skills, Client Relationships, Continuous Learning, Continuous Improvement, Service Oriented
Reevolt
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Co-FounderReevolt Oct 2022 - PresentAustin, Us
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Vice President, Delivery And Client RelationshipsDocq May 2021 - Oct 2022Dover, De, UsDirected start-up’s global operations while establishing process, protocols and measurement in each department. Coordinated all sales and business development activities and advanced marketing campaign initiatives. Created, standardized and implemented all global company processes and procedures. Reported to CEO.● Orchestrated marketing campaigns responsible for brand awareness and lead generation● Developed and nurtured key partnerships while increasing satisfaction by over 150%● Increased AAR by 100% by contracting new clients and expanding current clients -
Director, Account DeliveryEpsilon Apr 2020 - May 2021Irving, Texas, UsPromoted to Account Delivery Lead of top global account directing priorities, ensuring alignment of resources while delivering value to global stakeholders. Collaborated with twenty plus partner firms to develop and provide enhancements to core architecture with solutions that are forward thinking driving client value while increasing ARR.● Cultivated delivery excellence through proactive process improvement resulting in 70% decrease in ticket resolution time and 300% improvement in team throughput within one year● Coached, trained, and empowered team members to develop a problem-solving approach to challenges creating positive outcomes and a culture of learning● Awarded ‘Techceptional’ recognition for 40% increase in partner satisfaction driven by proactive approach to partner management -
Senior Manager, Marketing OperationsEpsilon Oct 2018 - Mar 2020Irving, Texas, UsPromoted to lead end to end operations of delivery team, managing six technical teams with a mix of US and international members with no turnover during tenure. Engagement at all levels from understanding consumer behavior, to partners, engineers and executive leadership tailoring communication to individual audiences.● Initiated, pitched and secured partner commitment to additional ~$1MM annual investment● Entrusted with ten global partners as authorized strategic development advisor and marketing consultant for client● Delivered tailored mobile solution providing partner with unique market advantage in coupon and rebate management transitioning from ~1MM direct mail promotions a month to ~4MM digital promotions distributed directly to consumers.
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Lead Business Systems AnalystEpsilon Jan 2017 - Sep 2018Irving, Texas, UsPromoted to operate as lead of a global team designing and delivering a custom global solution for trusted partners. Worked hand in hand with partners to expand their knowledge of the solution by translating complex technical concepts into easily digestible business terms.● Directly responsible for increasing partner satisfaction by 30% over the year by collaborating and driving solutions to client pain points● Delivered system components on time and on budget while facilitating a global adoption of a custom built solution● Received ‘Excellence Build Award’ from partner for architecting customer relationship database hosting ~40MM historical records along with daily utilization of ~15MM active records
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Senior Business Systems AnalystEpsilon Jul 2011 - Dec 2016Irving, Texas, UsCoordinated and led E-commerce client build activities across internal and external resources while driving project management for all phases of the software development life cycle. Liaison between client business team and technical team translating requirements to ensure success.● Supported partner marketing team in achieving customer engagement goals through development of business insight reporting.● Organized standard operational runbooks, status reporting as well as specification and design documentation● Awarded both ‘Spotlight’ and ‘Starlight’ awards for exceptional leadership
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Team Lead And Senior Information AnalystTargetbase Aug 2010 - Jun 2011Irving, Texas, UsOversaw the design, development, execution, documentation, quality assurance and maintenance of database processes to support partners’ marketing initiatives. Provided guidance on new product launches across multiple partners. Collaborated across departments to improve delivery practices and standardize requests.● Furthered campaign engagement through results analysis and collaboration with creative department● Initiated team training to team members focused on consultative partner management and development of problem solving skills● Appointed team lead as a result of outstanding contribution -
Reporting And Analytics Team ManagerRw3 Technologies Mar 2006 - May 2009Austin, Tx, UsSupervised the end to end operations of the reporting and analytics team. Implemented project management protocols including proposal creation and deliverable outlines for partner delivery process. Recruited, trained, mentored and developed team of ten analysts.● Streamlined internal processes resulting in 20% improvement in deliverability● Guided 15+ Fortune 500 partners on technology solutions with 25% average renewal increase per year● Partnered with architects to provide strategic business consulting to deliver solutions designed with consumer usability, technical efficiency and data access.
Rachel B. Skills
Rachel B. Education Details
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Texas State UniversityManagement
Frequently Asked Questions about Rachel B.
What company does Rachel B. work for?
Rachel B. works for Reevolt
What is Rachel B.'s role at the current company?
Rachel B.'s current role is Tech Leader | Transforming Challenges into Deliverable Solutions | Building Lasting Partnerships.
What is Rachel B.'s email address?
Rachel B.'s email address is ra****@****ail.com
What schools did Rachel B. attend?
Rachel B. attended Texas State University.
What skills is Rachel B. known for?
Rachel B. has skills like Crm, Data Analysis, Business Analysis, Business Intelligence, Databases, Database Marketing, Business Objects, Analytics, Team Leadership, Operations Management, Process Improvement, Customer Relationship Management.
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